BGS9.0New
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What's New in Bot Gateway Server for 9.0
[+] The following new features were introduced in the 9.0.008.05 release:
- The preinstalled EchoBot, which is used to test BGS, can now set the configuration option GCTI_Chat_UnmaskPII to true in order to unmask data sent to the Bot. For more information about using EchoBot see How to test BGS.
- Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
- Windows Server 2019
- Red Hat Enterprise Linux 8
[+] The following new features were introduced in the 9.0.006.04 release:
- Support for high availability of bot instances:
- Bot instances can now survive Bot Gateway Server switchover/failover conditions.
- Upon restart, the bot now uses new API methods to preserve and restore the context data.
- The sample bot project demonstrates how to use the new API methods provided for high availability mode.
- Support for OpenJDK 11. See the Prerequisites section on the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites.
[+] The following new features were introduced in the 9.0.005.05 release:
- Support for OpenJDK 8. See the Prerequisites section on the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites.
- Rich Media related API is now extended with getRelatedEventId() which defines a correspondence between a sent structured message and a received reply.
- Bot launching rate is improved significantly. Performance benchmarks are provided in the documentation and can be used for sizing guidelines.
- High availability elements now support a reconnection to a chat session in the case of a Chat Server failure, as well as the correct handling of a reconnection to Interaction Server and UCS.
- Introduced two new configuration options:
- specifies how many times Bot Gateway Server tries to reconnect the bot to the chat session when there is a Chat Server disconnect.
- specifies the delay between attempts when Bot Gateway Server tries to reconnect the bot to the chat session when there is a Chat Server disconnect.
[+] The following new features were introduced in the 9.0.004.08 release:
This is the first Generally Available release for this product.
General functionality
- Bot Gateway Server provides a platform to deploy bots that communicate via Chat Server with one or multiple input channels such as web chat, SMS, or messaging apps. Each bot is started and controlled by a workflow.
- Bot Gateway Server allows you to:
- Connect a bot to a chat session in one of three different visibility modes: conference, coaching, and monitoring.
- Run a bot either in waiting (the interaction is not routed until bot finishes) or parallel (the interaction is being routed or processed by an agent) mode.
Rich Media capabilities
Bot Gateway Server API provides bots with the ability to:
- Send outbound structured messages and access incoming structured messages (replies).
- Send and receive file attachments (images, audio, video, documents, and more).
- Read standard responses from Universal Contact Server (UCS) for the purpose of sending structured messages and file attachments.
- Render field codes for structured messages.
- Process an error or a notification from a channel (such as Apple Business Chat) that might occur during the delivery of an outbound message.
- Send emojis in chat messages.
Historical reporting
Bot Gateway Server provides historical reporting via Kafka integration.
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