Genesys Chat ReadMe
New in Genesys Chat 8.5.x Releases
[+] New in Release 8.5.1
New in Release 8.5.1
The following new features were added in the 8.5.1 release:
- An automated chat bot participant notion was introduced.
- Security improvements:
- session password introduced
- security token (secure-key) length can now be increased
- Support push notifications of session activity via flex protocol.
- Support Cassandra for high availability mode which allows to unload UCS.
- Sensitive data cleanup using configuration from application options and/or provided by Privacy Manager:
- The chat transcript now indicates what was modified or detected in the messages.
- Inactivity control monitoring allows to stop chat session if their participants do not send messages. Alert notifications can be configured in different languages.
- File transfer between chat session participants.
- Reporting (transcript metrics and end session reason code) – additional userdata attached to an interaction.
- Ability to publish internal health metrics through REST API and print in log.
- Support message read notifications.
For a complete list of new features in the 8.5.1 release, please see Chat Server Release Notes.
[+] New in Release 8.5.0
New in Release 8.5.0
The following new features were added in the 8.5.0 release:
- UTF-8 is supported.
- Windows Server 2012 64-bit native is supported.
- You can enable masking of sensitive data in logs and transcripts.
- You can configure limits beyond which Chat Server will not create new sessions or restore existing sessions.
Genesys Chat 8.5.x Readme
[+] Additional Resources
Genesys Customer Care links:
Licensing:
Information on supported hardware and third-party software is here:
[+] Read the Legal Notices
Copyright
All Genesys software is © Copyright 2014-2022 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
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Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys Chat 8.5.x Product Alerts
The following information applies to Genesys 8.5.x software and is important for you to note.
[+] Show Product Alerts
Genesys Chat Product Alerts
- Enabling the ADDP protocol on the connection to Chat Server's webapi (flex-chat) port may cause the following Chat Server error when the connection is closed by a client based on Platform SDK for Java 8.5 (that is, GMS):
error: ConnTimerQueue.cpp:131 Invalid argument 'timeout >= 0' value
Link to 8.1 Product Release Advisory
