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Product Alerts (aka Release Advisory)

Draft Content Begins

GCXI Release MicroStrategy Release Kubernetes/Docker
(or later*) 		RAA Release
(or later) 		Genesys Info Mart Release
(or later) 		iWD Release
(or later)
100.0.029.0000 (9.0.029.00) MicroStrategy Intelligent Enterprise 11.3.0560.0065
(MicroStrategy 2021 update 5.1) / MicroStrategy Workstation 11.3.630.694 (Framework Build 11.3.63) 		v1.20..v.1.23 /
18.06-ce...19.03-ce 		9.0.011.01 8.5.014.34 **

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Genesys Customer Experience Insights 9.0.0 interoperates with the following releases of other products:

GCXI Release MicroStrategy Release Kubernetes/Docker
(or later*) 		RAA Release
(or later) 		Genesys Info Mart Release
(or later) 		iWD Release
(or later)
100.0.028.0000 (9.0.028.00) 11.3.0560.0065
(MicroStrategy 2021 update 5.1) 		v1.20..v.1.23 /
18.06-ce...19.03-ce 		9.0.011.01 8.5.014.34 **
100.0.027.0001 (9.0.027.01) 11.3.0460.00602
(MicroStrategy 2021 Update 4.1) 		v1.20..v.1.23 /
18.06-ce...19.03-ce 		9.0.011.01 8.5.014.34 **
100.0.026.0001 (9.0.026.01) 11.3.0460.00602
(MicroStrategy 2021 Update 4.1) 		v1.20..v.1.23 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
Note: In deployments that include Genesys Info Mart 8.5.116.26 or later, the RAA.log file is not generated.
100.0.026.0000 (9.0.026.00) 11.3.0460.00602
(MicroStrategy 2021 Update 4.1) 		v1.20..v.1.23 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
100.0.025.0001 (9.0.025.01) 11.3.0300.11047
(MicroStrategy 2021 Update 3) 		v1.20..v.1.23 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
100.0.024.0000 (9.0.024.00) 11.3.0300.11047
(MicroStrategy 2021 Update 3) 		v1.20..v.1.22 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
100.0.023.0001 (9.0.023.01) 11.3.0200.19374
(MicroStrategy 2021 Update 2) 		v1.19..v1.21 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
100.0.023.0000 (9.0.023.00) 11.3.0200.19374
(MicroStrategy 2021 Update 2) 		v1.19..v1.21 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
100.0.021.0000 (9.0.021.00) 11.3.0200.19374
(MicroStrategy 2021 Update 2) 		v1.18…v1.20 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
100.0.020.0000 (9.0.020.00) 11.3.0100.18093
(MicroStrategy 2021 Update 1) 		v1.18…v1.20 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
9.0.019.01 11.3.0100.18093
(MicroStrategy 2021 Update 1) 		v1.18…v1.20 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
9.0.019.00 11.3.0000.16816
(MicroStrategy 2021) 		v1.18…v1.20 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
9.0.018.00 11.3.0000.16816
(MicroStrategy 2021) 		v1.17...v1.19 /
18.06-ce...19.03-ce 		9.0.001.10 8.5.014.34 **
9.0.017.01 11.2.0300.40207
(MicroStrategy 2020 Update 3) 		v1.17...v1.19 /
18.06-ce...19.03-ce 		9.0.001.07 8.5.014.34 **
9.0.016.03 11.2.0300.40207
(MicroStrategy 2020 Update 3) 		v1.16...v1.19 /
18.06-ce...19.03-ce 		9.0.001.03 8.5.014.34 **
** In scenarios where Genesys CX Insights release 9.0.016.03 or later is deployed with iWD release 9.0.012.07 or later, or with iWD 8.5.108.14 or a later 8.5 release, Genesys CX Insights automatically enables only those prompts, metrics, and attributes in the Genesys CX Insights for iWD project that are supported by the installed release of iWD.
9.0.016.02 11.2.0300.40207
(MicroStrategy 2020 Update 3) 		v1.16...v1.19 /
18.06-ce...19.03-ce 		9.0.001.03 8.5.014.34 9.0.012.07
9.0.015.04 11.2.0.0200.39920
(Microstrategy 2020 Update 2) 		v1.15...v1.18 /
18.06-ce...19.03-ce 		8.5.011.04 8.5.014.34 8.5.108.14 / 9.0.012.07
9.0.015.02 11.2.0.0200.39920
(Microstrategy 2020 Update 2) 		v1.15...v1.18 /
18.06-ce...19.03-ce 		8.5.011.04 8.5.014.34 8.5.108.14 / 9.0.012.07
9.0.015.01 11.2.0100.38862
(Microstrategy 2020 Update 1) 		v1.15.0...v1.18.1 /
18.06.1-ce...19.03.8-ce 		8.5.011.04 8.5.014.34 8.5.108.14 / 9.0.012.07
9.0.014.03 11.2.0000.38225 (Microstrategy 2020) v1.15.0...v1.18.1 /
18.06.1-ce...19.03.8-ce 		8.5.011.03 8.5.014.34 8.5.108.14 / 9.0.012.07
9.0.014.02 11.2.0000.38225 (Microstrategy 2020) v1.15.0-1.17.3 /
18.06.1-ce...19.03.5-ce 		8.5.011.03 8.5.014.34 8.5.108.14 / 9.0.012.07
9.0.013.01 11.1.0000.0123 (MicroStrategy 2019) v1.15.0-1.17.0 /
18.06.1-ce...19.03.5-ce 		8.5.011.02 8.5.014.26 8.5.108.11 / 9.0.011.09
9.0.012.01 11.1.0000.0123 (MicroStrategy 2019) v1.14.1-1.16.2 /
18.06.1-ce...18.09.1-ce 		8.5.010.01 8.5.013.06


(8.5.014.09 for Chat Thread reporting)
(8.5.014.19 for Genesys Predictive Routing reporting)

8.5.108.03 / 9.0.008.07
9.0.011.03 11.1.0000.0123 (MicroStrategy 2019) v1.14.1-v1.14.3 /
18.06.1-ce...18.09.1-ce 		8.5.009.04 8.5.013.06 (8.5.014.05 for Chat Thread reporting) 8.5.108.03 / 9.0.008.07
9.0.011.02 11.1.0000.0123 (MicroStrategy 2019) v1.14.1-v1.14.3 /
18.06.1-ce...18.09.1-ce 		8.5.009.04 8.5.013.06 (8.5.014.05 for Chat Thread reporting) 8.5.108.03 / 9.0.008.07
9.0.011.00 11.1.0000.0123 (MicroStrategy 2019) v1.14.1-v1.14.3 /
18.06.1-ce...18.09.1-ce 		8.5.009.04 8.5.013.06 (8.5.014.05 for Chat Thread reporting) 8.5.108.03 / 9.0.008.07
9.0.010.05 11.1.0000.0123 (MicroStrategy 2019) v1.13.1...1.13.4 /
18.06.1-ce...18.09.1-ce

v1.12.2/18.06.1-ce

8.5.008.00 8.5.011.18 (8.5.013 for Media Neutral reporting) 8.5.108.03 / 9.0.008.07
9.0.010.04 11.1.0000.0123 (MicroStrategy 2019) v1.13.1...1.13.4 /
18.06.1-ce...18.09.1-ce

v1.12.2/18.06.1-ce

8.5.008.00 8.5.011.18 (8.5.013 for Media Neutral reporting) 8.5.108.03 / 9.0.008.07
9.0.009.00 10.11.0100.0011 v1.13.1/18.09.1-ce

v1.12.2/18.06.1-ce

8.5.007.00 8.5.011.15 (except Co-browse) na
9.0.008.00 10.11.0100.0011 v1.12.2/18.06.1-ce

v1.11.3/18.06.1-ce (docker 1.12.3 for demo)

8.5.006.00 8.5.011.15 na
9.0.007.03 10.11.0100.0011 v1.11.3/18.06.1-ce

v1.10.5/17.03.1-ce (docker 1.12.3 for demo)

8.5.005.03 (8.5.005.03 to support latest Callback functionality) 8.5.01* (8.5.010.16 to support latest Callback functionality) na
* GCXI is tested with the Docker/Kubernetes releases specified in the table, and is compatible with subsequent releases that are guaranteed to be backward compatible with the stated release. For more information about what Docker releases interwork with a given Kubernetes release, see the Kubernetes release notes.
Important
Genesys CX Insights supports reporting on asynchronous chat (Async chat). Note, however, that this feature requires a specific release of Genesys Info Mart. Check with your Genesys representative to see if a release of Genesys Info Mart with Async chat support is available.
  • Interaction Concentrator (ICON) 8.x and Genesys Info Mart 8.x might report ACW even if the agent does not accept a call (or consultation) but has ACW unrelated to the call. This recording leads to incorrect ACW, Handle Time, and related measures in some of the aggregates and reports. Refer to the release notes of these products for further information. (ER 258562765)
  • The Genesys CX Insights reports count an invitation for collaboration that an agent declines as Consult Received Accepted when the agent uses Genesys Agent Desktop (or a custom desktop using the same SDK) to decline the invitation. Refer to ER 247946331 in the Genesys Info Mart 8.0 Release Notes for additional information. (ERs 250850268, 247946331)
  • Because Interaction Concentrator 8.x does not support one-step conferences for SIP Server, Genesys Info Mart cannot populate the proper conference-related fields in the INTERACTION_RESOURCE_FACT table. As a result, this activity is not reported within the Genesys CX Insights reports. (ER 239356191)
  • Genesys CX Insights is powered by Microstrategy software. Additional documentation for Microstrategy software is available at www.microstrategy.com
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