Genesys Customer Experience Insights 9.0.x Release Note

9.x

Genesys Customer Experience Insights is part of 9.x starting in 9.0.007.03.

Important

This page applies to Genesys CX Insights on-premises deployments only. For on-premises deployments, always use software that you download from Salesforce.
If you are deploying Genesys CX Insights in Genesys Multicloud CX private edition, always use software that you download from the Genesys JFrog repository, and follow the instructions for Genesys Multicloud CX, and refer to the Multicloud CX Release Notes.

This Release Note applies to all on-premises 9.0.x releases of Genesys CX Insights. Links in the Available Releases section enable you to access information regarding a specific release.

This Release Note applies to the following components:

• Genesys Customer Experience Insights
• Genesys Customer Experience Insights Ops
• Genesys Customer Experience Insights DB

Available Releases

[+] Note about release order

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

Release 9.0.0:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
100.0.029.0000	10/07/22	General			X
100.0.028.0000	04/13/22	General			X
100.0.027.0001	04/01/22	General			X
100.0.026.0001	02/02/22	General			X
100.0.026.0000	01/28/22	General			X
100.0.025.0001	12/20/21	General			X
100.0.024.0000	11/18/21	General			X
100.0.023.0001	10/21/21	Update			X
100.0.023.0000	10/04/21	General			X
100.0.021.0000	08/06/21	General			X
100.0.020.0000	07/01/21	General			X
9.0.019.01	04/30/21	Update			X
9.0.019.00	04/01/21	General			X
9.0.018.00	03/05/21	General			X
9.0.017.01	02/01/21	Update			X
9.0.016.03	12/23/20	Update			X
9.0.016.02	11/13/20	General			X
9.0.015.04	09/29/20	Update			X
9.0.015.02	07/31/20	Update			X
9.0.015.01	06/29/20	Update			X
9.0.015.00	06/18/20	General	Unavailable		X
9.0.014.03	05/14/20	Update			X
9.0.014.02	03/25/20	General			X
9.0.013.01	12/18/19	General			X
9.0.012.01	10/31/19	General			X
9.0.011.03	09/23/19	Update			X
9.0.011.02	07/29/19	Update			X
9.0.011.00	06/26/19	General			X
9.0.010.05	05/24/19	Update			X
9.0.010.04	04/15/19	General			X
9.0.009.00	12/21/18	General			X
9.0.008.00	10/31/18	Update			X
9.0.007.03	09/21/18	General			X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Customer Experience Insights page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

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• IBM AIX LPAR Virtualization (all versions)
• IBM DB (all versions)
• Solaris (all versions)
• Solaris Containers Virtualization (all versions)
• Oracle 11.x
• Red Hat Enterprise Linux 6.x

Discontinued as of

Date: November 30, 2020

Release: 9.0.016.03

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• Microsoft Windows Server 2008
• Microsoft SQL Server 2008
• Hyper-V Server 2008
• Microsoft Windows 7
• VMWare (5.x and earlier)
• PostgreSQL (9.4 and earlier)
• Cassandra 2.0
• Redis 3.0

Discontinued as of

Date: June 30, 2020

Release: 9.0.016.02

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Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of Genesys Customer Experience Insights, including the issues that are specific to Localized (International) releases, at the following links:

• Known Issues and Recommendations
• Internationalization Issues

Related Resources

For additional information about Genesys Customer Experience Insights, see the following documentation:

• The documentation related to this software is available from the GCXI page.
• The Genesys CX Insights Deployment Guide provides details about installing and configuring Genesys Customer Experience Insights.
• The Genesys Customer Experience Insights page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for Customer Experience Insights components.
• The Genesys CX Insights User's Guide describes the reports, metrics, attributes, and prompts in Genesys CX Insights, and provides information to help you manage the out-of-box reports, create or modify reports and the supporting project elements using MicroStrategy Web.
  • The Genesys CX Insights User's Guide is also available in localized versions: French (Canada) and French (France).

Release Notes for other Genesys components are available here.