Revision as of 11:24, October 21, 2022 by Edjamer (talk | contribs)
Jump to: navigation, search

8.5.219.11

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
03/28/22 Update X


Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


The WFM Server’s backwards compatibility with the WFM API version used by Training Manager (which was broken starting with WFM Server 8.5.218.33) is now restored. (WFM-35303)


An issue that prevented WFM Server from building schedules is now fixed. In the previous version of WFM Server, the WFM Builder locator functionality was not working correctly, which prevented schedules from being built. (WFM-35502)


The default value for the WFM Server RestoreTerminatedAgents option is now true. Effects of this change are described below, and can have significant impact on environments where the same employee ID is reused by different agents. (WFM-36435)


WFM Server now auto-restores manually terminated agents only if the RestoreTerminatedAgents option is set to true and the agents were deleted and then recreated in Configuration Server after their termination in WFM. (WFM-35230)


WFM no longer deletes a WFM user that has the same employee ID as a terminated WFM agent when the RestoreTerminatedAgents option is set to true. (WFM-35161)


The WFM application security issues identified during penetration testing were addressed, including the following issues:

  • Supervisor User Upgrade to Administrator User
  • Supervisor User Edit and Access Other Users Data and Permissions
  • All Privileges and Permissions Accessible for Any User With Any Role

(WFM-35202)


WFM Server now calculates the carry-over balance correctly if the end date of a bonus is after the carry-over date. (WFM-35290)






Upgrade Notes

No special procedure is required to upgrade to release 8.5.219.11.

Comments or questions about this documentation? Contact us for support!