Contacts API

This document describes the Contacts API portion of the Web Services API.

Resources

The Contacts API includes the following resource:

• Contact resource

Managing contacts

You can use the Contacts API to get contacts from Genesys and manage your own custom contacts.

Related operations

• Get contacts
• Create a custom contact
• Update a custom contact
• Delete a custom contact

Note: In release 8.5.201.68, Contacts API now recognizes the underscore character ("_") as a tokenizer in Team Communicator searches for agent, agent group, virtual agent group, interaction queue, routing point, and skill targets.