Dep Table of Contents Page

Welcome title: Web Services and Applications Deployment Guide

ProductOverview title: Overview

• Architecture title: Architecture
  
• ConnectionsTable title: Connections table
  
• LoadBalancing title: Load balancing
  
• Caching title: Caching
  
• CometD title: CometD
  
• PersistentStorage title: Persistent Data Storage
  
• Sizing title: Sizing
  

InstallingAndDeploying title: Planning your deployment

• Prerequisites title: Prerequisites
  

InstallationProcedures title: Installing

• DeployWebApp title: Deploying the web application
  
• DeployAgentDesktop title: Deploying Agent Desktop
  
• InitializingPostgres title: Initialize Postgres
  
• InitializingMSSQL title: Initialize Microsoft SQL Server
  
• InitializingOracle title: Initialize Oracle
  
• InitializingRedis title: Initialize Redis
  
• Elasticsearch title: Elasticsearch
  
• ObservabilitySolution title: Observability
  

• InteractionServerCluster title: Support for Interaction Server Cluster
  
• UCSCluster title: Support for Universal Contact Server Cluster
  

ConfigGWSAPIService title: Configuring GWS API Service Settings
ConfigGWSPlatformService title: Configuring GWS Platform Service Settings

multiDCDepExample title: Multiple Data Center Deployment

Features title: Configuring and enabling Web Services features

• ReportingConfiguration title: Reporting with Statistics
  
• ChatEmail title: Consultation, conference, and transfer through a queue for chat
  
• ContactAvailability title: Contact availability
  
• AgentGrpAvail title: Agent Group Availability (for Voice)
  
• EnablingFeatures title: Enabling features in the Feature Definitions file
  

Security title: Configuring security

• SecuredConnections title: Transport Layer Security (TLS)
  
• SecuredConnectionsSAML title: SAML authentication
  
• CSRFProtection title: CSRF protection
  
• CORS title: CORS filter
  
• SecuredConnectionsSAMLGWSFlow title: Web Services authentication flow
  
• PasswordEncryption title: Password encryption
  
• SecureCookies title: Secure Cookies
  
• SecureES title: HTTPS for Elasticsearch
  

StartGWS title: Starting and testing

GWSConfigurationOptionsReference title: Web Services configuration options

DeployGplusSalesforce title: Gplus Adapter for Salesforce

• GplusSalesforceDeployWWE title: Installing and configuring the adapter in Salesforce
  
• GPlusSalesforceDeployLightning title: Enabling Lightning Experience
  

Monitoring title: Monitoring

Troubleshooting title: Troubleshooting

SSL title: Appendix: How-to Create SSL Certificate