Customer Interaction Portal

Important

This product entered End of Life (EOL) on May 31, 2017, and reached End of Support on May 31, 2019. If you have questions, contact your account representative.

Genesys Customer Interaction Portal (GCIP) is a Web-based solution that enables managed service providers to offer on-demand contact-center functionality including traditional touchtone and speech-enabled self-service applications. It is scalable and can handle multi-tenancy and multi-branding. GCIP is a thin-client interface for provisioning, managing, operating and controlling IVR/Speech applications (module “GCIP for Self Services”) and on-demand contact-center services (module “GCIP for Assisted Services”) in real time.