What does Conversation Manager deliver?

Conversation Manager delivers:

• Customer context across time and across channels
• A consistent experience across all channels
• Ability to create and manage customer experience rules
• Ability to track and share a single view of the customer

Key Differentiators

• Ability to not only capture and share context, but to take action using business rules
• Increased ability to cross-sell/up-sell products and services
• Gain more control over customer interactions, insuring an improved customer experience
• Better ability to control costs based on customer value