Stream_Manager
A Genesys client application that generates and processes media streams in Real-Time Transfer Protocol (RTP) format, in order to provide announcements and music to callers who are queued on Routing Points and ACD Queues. It can also serve as a music server or as a Multipoint Conference Unit (MCU). Stream Manager supports different types of codecs, in order to stream media files in the appropriate codec format.
Glossary
Using Stream Manager for Voice Treatments
When creating routing applications, if you plan to use Stream_Manager to play voice treatments via the Treatment blocks for workflows (such as Play Sound), additional configuration tasks are required.
For more information, see Workflow Post Installation, Stream Manager section.
This page was last edited on April 8, 2014, at 13:32.
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