Framework Management Layer User's Guide

Published: September 26, 2017

9.x

eServices is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See eServices to check which component releases are part of 9.x. Management Framework is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See Management Framework to check which component releases are part of 9.x. Messaging Applications is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See Messaging Applications to check which component releases are part of 9.x. Messaging Applications is part of 9.x, which can include component releases from both 9.1.x, 9.0.x, and 8.5.x code streams. See Messaging Applications to check which component releases are part of 9.x.

Use this guide to introduce you to the concepts, terminology, and procedures relevant to this layer of the Genesys Framework.

The Management Layer

• Functions
• Management Layer Components
• Management Layer Architecture
• Troubleshooting

Management Layer Functionality

• Solution Control and Management
• Logging
• Alarms
• Fault Processing
• SNMP Support

Monitoring and Control Functions

Using the Management Layer, including how to:

• Monitor Solutions, Applications, and Hosts
• Manage 3rd-Party Applications
• Manage HA Configuration Servers and Configuration Server Proxies
• and more ...

Starting and Stopping Applications and Solutions

How to:

• Start and Stop Applications and Solutions
• Use Startup Files

Centralized Logs

Setting up a centralized log system, including how to:

• Configure Logging
• Manage and View Logs
• Trace Interactions and Set Up an Audit Trail
• Understand Log Formats and Specifications
• and more ...

Alarms

• How to Configure Alarm Conditions and Reactions
• E-Mail Alarm Reactions
• Predefined Alarm Conditions

SNMP Support

• SNMP Interface
• SNMP Managed Objects
• SNMP Traps
• Genesys MIB File Changes