Deploying the routing applications

To deploy the Business Edition Premise routing applications, you deploy the voice solution definition and, optionally, the email solution definition in Genesys Administrator Extension (GAX). Solution definitions are also known as solution package definitions, or SPDs.

The email routing application also requires you to deploy eServices applications, import Knowledge Manager templates, and deploy the email strategy.

To deploy the routing applications, follow the procedures in Deploying the voice routing application and, if applicable, Deploying the email routing application.