Assigning an agent group for routing

To enable an agent group to serve as a routing target:

1. Log in to Genesys Administrator at http://VM host address/wcm/LoginEJS.aspx (for multi-VM, use the ui VM):
   • User Name: default
   • Password: password
   • Application: default
   • Host Name: VM host name (for multi-VM, use the core VM)
   • Port: 8888
2. For voice routing, go to Accounts > Agent Groups > Genesys One Voice > Agents and add the agent group.
3. For email routing, go to Accounts > Agent Groups > Genesys One Email > Agents and add the agent group.