Genesys Interactive Insights
Also known as GI2.
- For Genesys Engage cloud customers, Genesys Interactive Insights (GI2) is deprecated as of November 20, 2020.
- For Genesys Engage on-premises customers, GI2 8.5 entered End of Life (EOL) on January 25, 2019 and End of Maintenance on July 28, 2020, and reaches End of Support on January 24, 2021.
Genesys CX Insights (GCXI) replaces GI2 as the presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services. If you have questions, contact your account representative.
Glossary
Genesys Interactive Insights 8.5.0 Universe Guide
Welcome to the Genesys Interactive Insights Universe Guide. This document describes the Genesys-provided reports that can be used with Genesys Info Mart release 8.5 and elements of the Genesys Interactive Insights universes (GI2_universe)—their classes, dimensions, conditions, lists of values, and measures.
For the 8.5.0 release of Genesys Interactive Insights (GI2), Universe information is found in the following sources: