Preparing for Installation

This section describes how to prepare for the Genesys Rules System installation. Always stop the web application server (such as Tomcat or WebSphere or JBOSS) before you install or upgrade Genesys Rules System.

Installation Component Prerequisites

System support in this release includes:

Virtual platforms

• IBM LPAR
• Solaris 10 Containers
• VMWare vSphere 4
• Hypervisor VMWare ESX 3.5

Application servers

• IBM WebSphere Application Server 7.0
• IBM WebSphere Application Server 7.0 and 8.5 (from 8.1.3)
• Apache Tomcat 6
• Apache Tomcat 6 and 7 (from 8.1.3)
• JBOSS Application Server 7.1.1 (from 8.1.3)

Databases (for the Genesys Rules Authoring Tool)

• Oracle 10g, R2 & Oracle 11g, including RAC configurations
• MS SQL Server 2005 & 2008
• IBM DB2 9.5 & 9.7

Web Browsers (for the Genesys Rules Authoring Tool)

• Firefox versions
  • 4-20 up to 8.1.2
  • 4-21 from 8.1.3
  • 4-24 from 8.1.4
• Microsoft Internet Explorer versions
  • 7.0, 8.0 up to 8.1.2
  • 7.0, 8.0, 9.0 from 8.1.3
• Google Chrome

Other Platforms

• Citrix Xen App 5

Installation Environment Prerequisites

Before you start the installation, ensure that the environment meets the following prerequisites:

GRE and GRAT

• Web application server
  • Pre-8.1.3, IBM WebSphere Application Server 7.0 or Tomcat 6
  • From 8.1.3
    • IBM WebSphere Application Server 7.0 and 8.5
    • Tomcat 6 and 7
• JDK 6 or 7

In case multiple instances of Tomcat are deployed, ensure the CATALINA_HOME environment variable is set correctly for your application server. For example, for Tomcat, this might be set as:

CATALINA_HOME=C:\GCTI\Tomcat 

(depending on the root directory of your Tomcat installation). One of the supported databases must be installed and working.

If you are using Genesys Composer on the same host on which you will be installing the application server for GRAT or GRE, ensure that Composer's embedded instance of Tomcat is not using the same port as the Genesys Rules System application server.

Genesys Rules Development Tool

Eclipse version 3.5.0 or higher (but version 4 is not supported) and/or Genesys Composer (minimum version 8.1.0) must be installed. Refer to the Genesys Supported Operating Environments Reference Guide for a complete list of the application servers, operating systems, and databases that are supported. Consult your application server documentation for information about memory and CPU.