Business Structure

The business structure of our organization is defined under our tenant in Configuration Server. It consists of a single entity that is called “ACME Solution.”

Under this Solution there are two departments:

• Finance Department
• Sales Department

Under the Finance Department there are two processes:

• Order Processing
• Accounts Payable

Under the Sales Department there is a single process:

• New Accounts

The figure below shows the business structure as it appears in Configuration Manager. You can also manage the business structure in Genesys Administrator, although it does not appear as a hierarchical tree on the Administrator GUI.

Business Structure