About Business Structure

The business structure is a hierarchy of business units. No business structure is created out-of-box for Genesys Rules System; the business structure must be configured in Genesys Administrator or Configuration Manager. For customers who are using the Genesys Rules System with intelligent Workload Distribution, the business structure is created in iWD Manager and then synchronized with Configuration Server, after which it becomes available for use by the Genesys Rules System.

The business structure that you configure will be visible in the Genesys Rules Authoring Tool. Each rule package will display the business structure for the Tenant. Each Tenant can contain one more Solutions as the first level of the hierarchy, and rules can be defined at each level (node) of the business structure from Solutions down.

Rules that are configured for the Solution, known as global rules, are executed first, followed by rules configured for the first node of the business structure, then rules configured for the second node, and so on. Global rules are only “global” within the defined rule package.

The business structure that you create can vary depending on a number of factors, including whether Genesys Rules System is to be used for iCFD. Sample structures are provided in this chapter. The structure can be product- or business-specific.

Object permissions are used to determine which elements of a business structure are visible to various users. See Role-Based Access Control for more information.