Outbound Application Usage Reporting Service

This report provides information for each IVR Profile on outbound calls made via SSG, aggregated over all the SSG’s in the deployment. Each report contains a manifest section.

Web Service Endpoint

This report is available at the web service endpoint /ems-rs/RT/applications/usage/outbound.

Input Parameters

This report accepts the following Request URI parameters:

Parameter	Description
app-id	This describes the set of app-id’s that the report will contain. If the app-id is not specified, then results for all IVR Profiles are returned.

Output Format

The report body is organized as a sequence of <ivr-app-usage > elements. Each of these elements contains the following information for an application:

• Pending/queued calls total
• Succeeded calls total
• Failed calls total
• Average time to complete a call
• Average attempts to complete a call
• Last time totals where updated

This report conforms to the RelaxNG schema IVROutboundUsageReport.rng. Download the GVP RNG Schemas An example report body for this report is as follows:

  <ivr-app-usage-report>
    <ivr-app-usage>
      <application href="/applications/119" name="IVR1">
      </application>
      <outbound queued="1" sucessfull="2" failed="3" avgtimetocomplete="3" avgattemptstocomplete="5" >
      </outbound>
    </ivr-app-usage>
    <ivr-app-usage>
    ...
    </ivr-app-usage>
  </ivr-app-usage-report>