Configuration

Description

cx-chat-deflection uses '_genesys.widgets.knowledgecenter' configuration namespace and has connection and chat-deflection options.

Example

window._genesys.widgets.knowledgecenter = {
	deflection:{
		enabled:true,
		agentTranscript:'readable'
	}
}

Options

Name	Type	Description	Default	Required
enabled	boolean	Enables/disables chat deflection functionality. Can be changed programmatically using enable/disable commands of the widget.	true
agentTranscript	string	Defines how the Knowledge Center responses will be stored in chat transcript. Valid values: none, readable (default)	readable
workspace.enabled	boolean	Enables/disables context data of chat deflection to be attached to the chat interaction user data. This data is consumed by Workspace to show agent information about knowledge session Note: available since 8.5.004.19	true
workspace.sessionKey	string	User data key that will contain knowledge session id associated with the deflection session. Valid values: valid user data key name Note: available since 8.5.004.19	gks_session
workspace.languageKey	string	User data key that will contain language id associated with the deflection session. Valid values: valid user data key name Note: available since 8.5.004.19	gks_lang
workspace.questionKey	string	User data key that will contain last searched question. Valid values: valid user data key name Note: available since 8.5.004.19	gks_question
reporting.enabled	boolean	Enables/disables chat deflection progress status to be attached to the chat interaction user data. This data can be used in reporting to analyze deflection sessions and their outcomes Note: available since 8.5.004.19	true