Genesys Web Engagement Plug-ins for Interaction Workspace Help

Welcome to the Genesys Web Engagement Plug-ins for Interaction Workspace Help. This document introduces you to the GUI elements that are added to Interaction Workspace / Workspace Desktop Edition by the GWE plug-ins and describes how to use them.

Genesys provides the following two plug-ins:

• Genesys Web Engagement Plug-in for Interaction Workspace — Use this plug-in if your Genesys environment includes Interaction Workspace 8.1.4.
• Genesys Web Engagement Plug-in for Workspace Desktop Edition — Use this plug-in if your Genesys environment includes Workspace Desktop Edition 8.5.0.

See the summary of chapters below for details about the plug-ins.

GWE Plug-ins

• What are the GWE Plug-ins for Interaction Workspace / Workspace Desktop Edition?
• Viewing Interaction Case Data
• Viewing Contact Interaction History
• Viewing Web Activity