Contact availability
Your Web Services and Applications solution must meet the following requirements to enable contact availability for contact resources of type User in the Contacts API:
- Your environment must include a connection to Stat Server.
- You have enabled statistics monitoring.
- Your statistics.yaml file contains the following definitions:
---
#internal stats
name: CurrentTargetState
statisticDefinitionEx:
category: CurrentTargetState
mainMask: "*"
subject: DNStatus
dynamicTimeProfile: "0:00"
intervalType: GrowingWindow
objectType: AGENT
notificationMode: IMMEDIATE
notificationFrequency: 0
---
name: CurrentAgentState
notificationFrequency: 0
notificationMode: IMMEDIATE
objectType: AGENT
statisticDefinitionEx:
category: CurrentState
mainMask: "*"
subject: DNAction
- You have enabled multimedia channel states monitoring (optional).
- The contact must have a device assigned and be logged in; otherwise, Web Services does not include the availability subresource.
This page was last edited on October 31, 2023, at 13:33.
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