RemoveParticipantFromConference
This operation is part of the Facebook Private Messaging API section of the Web Services API.
Overview
This request enables an agent to remove another agent from a consultation. Only the agent who is visible to all (both the customer and the other agent) can do this.
| Request URL | /api/v2/me/facebooksessions/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | RemoveParticipantFromConference |
| targetUri | The user URI to remove. |
Sample
Request
POST api/v2/me/facebooksessions/00010a9FSGFP001F
{
"operationName": "RemoveParticipantFromConference",
"targetUri": "http://10.10.15.212:9090/api/v2/users/c30d06daa1ea43b8be79f9b071f30d70"
}
Response
{
"statusCode": 0
}Notification
Successful
Agent1 First Notification
{
"facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
"messages": [
{
"index": 5,
"from": {
"participantId": "007356278F310173",
"type": "Agent",
"uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
"visibility": "All",
"path": "/users/5e101708f14442c7ab79814bb4f799b2",
"nickname": "TestName",
"id": "007356278F310173"
},
"text": "REMOVE_PARTICIPANT_FROM_CONFERENCEe2c90c960d3d40c79684818983ceb314",
"visibility": "Agents",
"timestamp": "2015-10-2116: 13: 19.000+0300",
"type": "Notice",
"timestampSeconds": 1445433199000L
}
],
"facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
"messageType": "MessageLogUpdated",
"notificationType": "NewMessages"
}
Agent1 Second Notification
{
"referenceId": 63,
"notificationType": "ParticipantsUpdated",
"messageType": "FacebooksessionStateChangeMessage",
"facebooksession": {
"userData": {
"FirstName": "Vitaliy",
"desktop_actionable": "1",
"_facebookSex": "",
"_facebookLocale": "",
"LastName": "Onv",
"RTargetObjectSelected": "SocialMediaAgentGroup",
"_facebookItxType": "10",
"_facebookHomeTownLocation": "",
"RVQID": "",
"ChatServerAppName": "es_chat",
"_facebookDriverVersion": "8.5.101.04",
"ChatServerHost": "GWS-ubuntu.emea.int.genesyslab.com",
"_facebookBirthdayDate": "",
"_facebookSourceNickName": "CloudAppCommunity",
"LastCalledAgent_EmployeeID": "a1",
"LCA_EmplID_facebook": "a1",
"desktop_expand": "1",
"RTargetObjSelDBID": "117",
"Classify_Actionability_CtgName": "",
"_facebookTimezone": "",
"Screen_Sentiment_CtgRelevancy": "",
"desktop_sentiment": "Neutral",
"ChatServerPort": "7160",
"_facebookCurrentLocation": "",
"Screen_Actionability_CtgName": "",
"CBR-Interaction_cost": "",
"CBR-contract_DBIDs": "",
"ContactId": "0002CaAPEA440026",
"RTargetAgentSelected": "a1",
"_facebookSourceXML": "..",
"_facebookCreatedTime": "1445433117346",
"CBR-IT-path_DBIDs": "",
"Classify_Actionability_CtgRelevancy": "",
"RTargetAgentGroup": "SocialMediaAgentGroup",
"Classify_Sentiment_CtgId": "",
"RTargetRuleSelected": "",
"ChatServerDBID": "115",
"Screen_Sentiment_CtgName": "",
"PegAGSocialMediaAgentGroup": 1,
"Classify_Sentiment_CtgRelevancy": "",
"RTargetPlaceSelected": "a1",
"_facebookPMInboxUrl": "...",
"RTenant": "Environment",
"_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
"RRequestedSkills": None,
"Classify_Sentiment_CtgName": "",
"IxnAlreadyCreatedInUCS": "1",
"_facebookActorId": "1457374047909438",
"_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
"Screen_Actionability_ScreenRuleName": "",
"LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
"RRequestedSkillCombination": "",
"LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
"MiddleName": "",
"RVQDBID": "",
"RStrategyDBID": "1225",
"_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
"CustomerSegment": "default",
"Classify_Actionability_CtgId": "",
"ServiceType": "default",
"_facebookInQueueAtTarget": "0",
"_facebookPMThreadNMessages": "136",
"LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
"Screen_Sentiment_ScreenRuleName": "",
"FromAddress": "VitaliyOnv",
"ServiceObjective": 0,
"Screen_Actionability_CtgRelevancy": "",
"LCA_EmplID_facebooksession": "a1",
"_facebookLanguages": "",
"_facebookMessageText": "Createnewtestforconsult",
"_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
"_facebookSourceId": "830180563704433",
"RTargetRequested": "SocialMediaAgentGroup",
"EmailAddress": "",
"CBR-actual_volume": "",
"_facebookActorName": "VitaliyOnv",
"_facebookActorXML": "...",
"RStrategyName": "FacebookAgentDeliveryStrategy",
"RTargetTypeSelected": "2",
"_facebookPMActionId": "1445433117374000000",
"Subject": "Createnewtestforconsult"
},
"receivedDate": "2015-10-2116: 12: 03.000+0300",
"facebooksessionType": "Inbound",
"suggestedQueueUris": [
"http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
],
"capabilities": [
],
"uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
"state": "Completed",
"revelantResponseTemplateGroups": [
],
"participants": [
{
"nickname": "VitaliyOnv",
"type": "Customer",
"id": "007356278F230171",
"visibility": "All",
"participantId": "007356278F230171"
},
{
"participantId": "007356278F310173",
"type": "Agent",
"uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
"visibility": "All",
"path": "/users/5e101708f14442c7ab79814bb4f799b2",
"nickname": "TestName",
"id": "007356278F310173"
}
],
"id": "0002EaAY01MT0082"
}
}
Agent1 Third Notification
{
"facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
"messages": [
{
"index": 5,
"from": {
"participantId": "007356278F310173",
"type": "Agent",
"uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
"visibility": "All",
"path": "/users/5e101708f14442c7ab79814bb4f799b2",
"nickname": "TestName",
"id": "007356278F310173"
},
"visibility": "Agents",
"timestamp": "2015-10-2116: 13: 19.000+0300",
"type": "ParticipantLeft",
"timestampSeconds": 1445433199000L
}
],
"facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
"messageType": "MessageLogUpdated",
"notificationType": "NewMessages"
}
Agent2 First Notification
{
"referenceId": 63,
"notificationType": "StatusChange",
"messageType": "FacebooksessionStateChangeMessage",
"facebooksession": {
"userData": {
"FirstName": "Vitaliy",
"desktop_actionable": "1",
"_facebookSex": "",
"_facebookLocale": "",
"LastName": "Onv",
"RTargetObjectSelected": "SocialMediaAgentGroup",
"_facebookItxType": "10",
"_facebookHomeTownLocation": "",
"RVQID": "",
"ChatServerAppName": "es_chat",
"_facebookDriverVersion": "8.5.101.04",
"ChatServerHost": "GWS-ubuntu.emea.int.genesyslab.com",
"_facebookBirthdayDate": "",
"_facebookSourceNickName": "CloudAppCommunity",
"LastCalledAgent_EmployeeID": "a1",
"LCA_EmplID_facebook": "a1",
"desktop_expand": "1",
"RTargetObjSelDBID": "117",
"Classify_Actionability_CtgName": "",
"_facebookTimezone": "",
"Screen_Sentiment_CtgRelevancy": "",
"desktop_sentiment": "Neutral",
"ChatServerPort": "7160",
"_facebookCurrentLocation": "",
"Screen_Actionability_CtgName": "",
"CBR-Interaction_cost": "",
"CBR-contract_DBIDs": "",
"ContactId": "0002CaAPEA440026",
"RTargetAgentSelected": "a1",
"_facebookSourceXML": "..",
"_facebookCreatedTime": "1445433117346",
"CBR-IT-path_DBIDs": "",
"Classify_Actionability_CtgRelevancy": "",
"RTargetAgentGroup": "SocialMediaAgentGroup",
"Classify_Sentiment_CtgId": "",
"RTargetRuleSelected": "",
"ChatServerDBID": "115",
"Screen_Sentiment_CtgName": "",
"PegAGSocialMediaAgentGroup": 1,
"Classify_Sentiment_CtgRelevancy": "",
"RTargetPlaceSelected": "a1",
"_facebookPMInboxUrl": "...",
"RTenant": "Environment",
"_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
"RRequestedSkills": None,
"Classify_Sentiment_CtgName": "",
"IxnAlreadyCreatedInUCS": "1",
"_facebookActorId": "1457374047909438",
"_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
"Screen_Actionability_ScreenRuleName": "",
"LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
"RRequestedSkillCombination": "",
"LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
"MiddleName": "",
"RVQDBID": "",
"RStrategyDBID": "1225",
"_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
"CustomerSegment": "default",
"Classify_Actionability_CtgId": "",
"ServiceType": "default",
"_facebookInQueueAtTarget": "0",
"_facebookPMThreadNMessages": "136",
"LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
"Screen_Sentiment_ScreenRuleName": "",
"FromAddress": "VitaliyOnv",
"ServiceObjective": 0,
"Screen_Actionability_CtgRelevancy": "",
"LCA_EmplID_facebooksession": "a1",
"_facebookLanguages": "",
"_facebookMessageText": "Createnewtestforconsult",
"_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
"_facebookSourceId": "830180563704433",
"RTargetRequested": "SocialMediaAgentGroup",
"EmailAddress": "",
"CBR-actual_volume": "",
"_facebookActorName": "VitaliyOnv",
"_facebookActorXML": "...",
"RStrategyName": "FacebookAgentDeliveryStrategy",
"RTargetTypeSelected": "2",
"_facebookPMActionId": "1445433117374000000",
"Subject": "Createnewtestforconsult"
},
"receivedDate": "2015-10-2116: 12: 03.000+0300",
"facebooksessionType": "Inbound",
"suggestedQueueUris": [
"http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
],
"capabilities": [
],
"uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
"state": "Chatting",
"revelantResponseTemplateGroups": [
],
"participants": [
{
"nickname": "VitaliyOnv",
"type": "Customer",
"id": "007356278F230171",
"visibility": "All",
"participantId": "007356278F230171"
},
{
"participantId": "007356278F310173",
"type": "Agent",
"uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
"visibility": "All",
"path": "/users/5e101708f14442c7ab79814bb4f799b2",
"nickname": "TestName",
"id": "007356278F310173"
}
],
"id": "0002EaAY01MT0082"
}
}
Agent2 Second Notification
{
"facebooksessionUri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
"messages": [
{
"index": 5,
"from": {
"participantId": "007356278F310173",
"type": "Agent",
"uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
"visibility": "All",
"path": "/users/5e101708f14442c7ab79814bb4f799b2",
"nickname": "TestName",
"id": "007356278F310173"
},
"visibility": "Agents",
"timestamp": "2015-10-2116: 13: 19.000+0300",
"type": "ParticipantLeft",
"timestampSeconds": 1445433199000L
}
],
"facebooksessionPath": "/facebooksessions/0002EaAY01MT0082",
"messageType": "MessageLogUpdated",
"notificationType": "NewMessages"
}
Agent2 Third Notification
{
"referenceId": 63,
"notificationType": "StatusChange",
"messageType": "FacebooksessionStateChangeMessage",
"facebooksession": {
"userData": {
"FirstName": "Vitaliy",
"desktop_actionable": "1",
"_facebookSex": "",
"_facebookLocale": "",
"LastName": "Onv",
"RTargetObjectSelected": "SocialMediaAgentGroup",
"_facebookItxType": "10",
"_facebookHomeTownLocation": "",
"RVQID": "",
"ChatServerAppName": "es_chat",
"_facebookDriverVersion": "8.5.101.04",
"ChatServerHost": "GWS-ubuntu.emea.int.genesyslab.com",
"_facebookBirthdayDate": "",
"_facebookSourceNickName": "CloudAppCommunity",
"LastCalledAgent_EmployeeID": "a1",
"LCA_EmplID_facebook": "a1",
"desktop_expand": "1",
"RTargetObjSelDBID": "117",
"Classify_Actionability_CtgName": "",
"_facebookTimezone": "",
"Screen_Sentiment_CtgRelevancy": "",
"desktop_sentiment": "Neutral",
"ChatServerPort": "7160",
"_facebookCurrentLocation": "",
"Screen_Actionability_CtgName": "",
"CBR-Interaction_cost": "",
"CBR-contract_DBIDs": "",
"ContactId": "0002CaAPEA440026",
"RTargetAgentSelected": "a1",
"_facebookSourceXML": "..",
"_facebookCreatedTime": "1445433117346",
"CBR-IT-path_DBIDs": "",
"Classify_Actionability_CtgRelevancy": "",
"RTargetAgentGroup": "SocialMediaAgentGroup",
"Classify_Sentiment_CtgId": "",
"RTargetRuleSelected": "",
"ChatServerDBID": "115",
"Screen_Sentiment_CtgName": "",
"PegAGSocialMediaAgentGroup": 1,
"Classify_Sentiment_CtgRelevancy": "",
"RTargetPlaceSelected": "a1",
"_facebookPMInboxUrl": "...",
"RTenant": "Environment",
"_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
"RRequestedSkills": None,
"Classify_Sentiment_CtgName": "",
"IxnAlreadyCreatedInUCS": "1",
"_facebookActorId": "1457374047909438",
"_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
"Screen_Actionability_ScreenRuleName": "",
"LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
"RRequestedSkillCombination": "",
"LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
"MiddleName": "",
"RVQDBID": "",
"RStrategyDBID": "1225",
"_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
"CustomerSegment": "default",
"Classify_Actionability_CtgId": "",
"ServiceType": "default",
"_facebookInQueueAtTarget": "0",
"_facebookPMThreadNMessages": "136",
"LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
"Screen_Sentiment_ScreenRuleName": "",
"FromAddress": "VitaliyOnv",
"ServiceObjective": 0,
"Screen_Actionability_CtgRelevancy": "",
"LCA_EmplID_facebooksession": "a1",
"_facebookLanguages": "",
"_facebookMessageText": "Createnewtestforconsult",
"_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
"_facebookSourceId": "830180563704433",
"RTargetRequested": "SocialMediaAgentGroup",
"EmailAddress": "",
"CBR-actual_volume": "",
"_facebookActorName": "VitaliyOnv",
"_facebookActorXML": "...",
"RStrategyName": "FacebookAgentDeliveryStrategy",
"RTargetTypeSelected": "2",
"_facebookPMActionId": "1445433117374000000",
"Subject": "Createnewtestforconsult"
},
"receivedDate": "2015-10-2116: 12: 03.000+0300",
"facebooksessionType": "Inbound",
"suggestedQueueUris": [
"http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
],
"capabilities": [
],
"uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
"state": "LeftChat",
"revelantResponseTemplateGroups": [
],
"participants": [
{
"nickname": "VitaliyOnv",
"type": "Customer",
"id": "007356278F230171",
"visibility": "All",
"participantId": "007356278F230171"
},
{
"participantId": "007356278F310173",
"type": "Agent",
"uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
"visibility": "All",
"path": "/users/5e101708f14442c7ab79814bb4f799b2",
"nickname": "TestName",
"id": "007356278F310173"
}
],
"id": "0002EaAY01MT0082"
}
}
Agent2 Fourth Notification
{
"referenceId": 63,
"notificationType": "StatusChange",
"messageType": "FacebooksessionStateChangeMessage",
"facebooksession": {
"userData": {
"FirstName": "Vitaliy",
"desktop_actionable": "1",
"_facebookSex": "",
"_facebookLocale": "",
"LastName": "Onv",
"RTargetObjectSelected": "SocialMediaAgentGroup",
"_facebookItxType": "10",
"_facebookHomeTownLocation": "",
"RVQID": "",
"ChatServerAppName": "es_chat",
"_facebookDriverVersion": "8.5.101.04",
"ChatServerHost": "GWS-ubuntu.emea.int.genesyslab.com",
"_facebookBirthdayDate": "",
"_facebookSourceNickName": "CloudAppCommunity",
"LastCalledAgent_EmployeeID": "a1",
"LCA_EmplID_facebook": "a1",
"desktop_expand": "1",
"RTargetObjSelDBID": "117",
"Classify_Actionability_CtgName": "",
"_facebookTimezone": "",
"Screen_Sentiment_CtgRelevancy": "",
"desktop_sentiment": "Neutral",
"ChatServerPort": "7160",
"_facebookCurrentLocation": "",
"Screen_Actionability_CtgName": "",
"CBR-Interaction_cost": "",
"CBR-contract_DBIDs": "",
"ContactId": "0002CaAPEA440026",
"RTargetAgentSelected": "a1",
"_facebookSourceXML": "..",
"_facebookCreatedTime": "1445433117346",
"CBR-IT-path_DBIDs": "",
"Classify_Actionability_CtgRelevancy": "",
"RTargetAgentGroup": "SocialMediaAgentGroup",
"Classify_Sentiment_CtgId": "",
"RTargetRuleSelected": "",
"ChatServerDBID": "115",
"Screen_Sentiment_CtgName": "",
"PegAGSocialMediaAgentGroup": 1,
"Classify_Sentiment_CtgRelevancy": "",
"RTargetPlaceSelected": "a1",
"_facebookPMInboxUrl": "...",
"RTenant": "Environment",
"_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
"RRequestedSkills": None,
"Classify_Sentiment_CtgName": "",
"IxnAlreadyCreatedInUCS": "1",
"_facebookActorId": "1457374047909438",
"_facebookPMMessageId": "m_mid.1445433117337: 8b2f644744fdec2f77",
"Screen_Actionability_ScreenRuleName": "",
"LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
"RRequestedSkillCombination": "",
"LCA_TimeStamp_facebooksession": "2015-09-09T10: 18: 53Z",
"MiddleName": "",
"RVQDBID": "",
"RStrategyDBID": "1225",
"_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
"CustomerSegment": "default",
"Classify_Actionability_CtgId": "",
"ServiceType": "default",
"_facebookInQueueAtTarget": "0",
"_facebookPMThreadNMessages": "136",
"LastCalledAgent_TimeStamp": "2015-09-09T10: 18: 53Z",
"Screen_Sentiment_ScreenRuleName": "",
"FromAddress": "VitaliyOnv",
"ServiceObjective": 0,
"Screen_Actionability_CtgRelevancy": "",
"LCA_EmplID_facebooksession": "a1",
"_facebookLanguages": "",
"_facebookMessageText": "Createnewtestforconsult",
"_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
"_facebookSourceId": "830180563704433",
"RTargetRequested": "SocialMediaAgentGroup",
"EmailAddress": "",
"CBR-actual_volume": "",
"_facebookActorName": "VitaliyOnv",
"_facebookActorXML": "...",
"RStrategyName": "FacebookAgentDeliveryStrategy",
"RTargetTypeSelected": "2",
"_facebookPMActionId": "1445433117374000000",
"Subject": "Createnewtestforconsult"
},
"receivedDate": "2015-10-2116: 12: 03.000+0300",
"facebooksessionType": "Inbound",
"suggestedQueueUris": [
"http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
],
"capabilities": [
],
"uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002EaAY01MT0082",
"state": "Completed",
"revelantResponseTemplateGroups": [
],
"participants": [
{
"nickname": "VitaliyOnv",
"type": "Customer",
"id": "007356278F230171",
"visibility": "All",
"participantId": "007356278F230171"
},
{
"participantId": "007356278F310173",
"type": "Agent",
"uri": "http: //192.168.83.25: 8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
"visibility": "All",
"path": "/users/5e101708f14442c7ab79814bb4f799b2",
"nickname": "TestName",
"id": "007356278F310173"
}
],
"id": "0002EaAY01MT0082"
}
} This page was last edited on February 15, 2024, at 19:11.
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