Agent Group Availability (for Voice)
Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicator:
- Your environment must include a connection to Stat Server.
- You have enabled statistics reporting.
- Your statistics.yaml file contains the following definitions:
---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: VIRTUAL_AGENT_GROUP
statisticDefinitionEx:
dynamicFilter: "MediaType=voice"
category: CurrentNumber
mainMask: WaitForNextCall
subject: DNStatus
---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: AGENT_GROUP
statisticDefinitionEx:
dynamicFilter: "MediaType=voice"
category: CurrentNumber
mainMask: WaitForNextCall
subject: DNStatus
---
This page was last edited on February 15, 2024, at 19:04.
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