Preview Interaction Configuration
There are several steps required to allow Genesys Web Services receive and interact with previews.
- Configure the Universal Routing Server (URS). The following applications must be enabled on voice machine:
- URS
- URS_B
- Under the URS application object, on the Server Info tab, the following ports should be specified:
- default (for example: 2070)
- http (for example: 2082)
- web (for example: 1111)
- Re-start URS.
ImportantEnsure there are no http/web sections under the "Options" tab. If this section is defined, ensure there is no port information provided for this option or a conflict situation will arise and the URS will not know which port to use.
- On the CloudCluster application object, on the Connections tab, add a connection to the URS.
- Interaction Route Designer (IRD) should be added to the Applications folder and a vacant routing point should be created inside SIP_Switch.
- A strategy should be uploaded and assigned to the routing point.
- The strategy should contain following blocks:
- Web module which invokes Genesys Web Services
- A function to listen for external events
- The strategy should contain following blocks:
This page was last edited on April 17, 2014, at 13:40.
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