Deploying Gplus Adapter for Salesforce

Gplus Adapter for Salesforce is available in either Salesforce Classic and Salesforce Console. It provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial.

Deployment Tasks

Complete the following tasks to install and configure Gplus Adapter for Salesforce in your Genesys environment and in Salesforce.

1. Install and configure Web Services.
   1. Make sure you set up SSL for Jetty — the adapter won't work without it. To set up SSL, configure the SSL section of the application.yaml file as follows:

      enableSsl: true
      ssl:
          port: 8043
          keyStorePath: bec.jks
          keyStorePassword: OBF:1g3p1kqt1xtl19q51ni31nlv19q91xtx1ku11fzt
          keyManagerPassword: OBF:1g3p1kqt1xtl19q51ni31nlv19q91xtx1ku11fzt
          trustStorePath: bec.jks
          trustStorePassword: OBF:1g3p1kqt1xtl19q51ni31nlv19q91xtx1ku11fzt

      For more information about configuring SSL, see Configure SSL.
   2. If you want the adapter to use single sign-on, make sure you Configure SAML in Web Services. (You'll also need to add a special parameter to the CTI Adapter URL field in Step 4 of Configuring the adapter in Salesforce.)
2. Install and configure the adapter in Salesforce.
3. Refer to the Web Services and Applications Configuration Guide for information about how to configure the adapter in your Genesys environment.
4. Refer to the Gplus Adapters User Guide for information about how to work with the adapter.