Special Configuration Requirements

This section describes how to configure the Interaction Concentrator (ICON) Application object and other applications in the Genesys Configuration Layer in order to make various kinds of data available in the Interaction Database (IDB).

The following topics provide detailed instructions for storing the various sorts of data you might require:

Configuring for Voice Data
Configuring for Multimedia Data
Configuring for Attached Data
Configuring for Virtual Queue Data
Configuring for Agent State and Login Data
Configuring for Outbound Contact Data
Configuring for LRM Data
Configuring a Partitioned Oracle IDB
Configuring for High Availability
Configuring for Multi-Language Support