In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key
Table G_AGENT_STATE_RC_A
The active Agent state reason codes. Records are inserted when a new hardware or software reason code is reported, a reason code is changed, or an agent's state is changed. When a reason code is closed because either the reason code or the state changed, the reason code becomes inactive and the corresponding record is removed from the table. The G_AGENT_STATE_RC table stores the values of inactive reason codes—in other words, reason codes that have been changed or terminated.
The G_AGENT_STATE_RC_A table contains only active reason code records. ICON clears the table on restart, to clean out obsolete records that would otherwise accumulate in the case of unexpected ICON or database failures.
An ICON application setting, gls-active-reason-codes in the the [callconcentrator] section, determines whether ICON writes to this table.
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Column List
| Column | Data Type | P | M | F | Description |
|---|---|---|---|---|---|
| ID | NUMERIC(16) | X | X | The unique, autonumbered ID of this record. This is the primary key. | |
| SessionID | VARCHAR(50) | X | The ID (GUID) of the agent's login session. Refer to the corresponding record in G_LOGIN_SESSION. | ||
| EndPointID | INTEGER | X | The DBID of the Endpoint. This value is 0 for interactions originating from Interaction Server. | ||
| QueueID | INTEGER | The DBID of the Queue (ACDQ) configuration object in Configuration Server, where the agent logged in. A value of 0 (zero) indicates that no queue is specified for this record. | |||
| AgentState | INTEGER | X | The agent state provided by the reason code. Refer to the G_AGENT_STATE_HISTORY table. | ||
| WorkMode | INTEGER | X | The current (active) workmode of the Agent state provided by the reason code. | ||
| HWFlag | SMALLINT | X | A flag that indicates whether the reason code is hardware or software. One of the following values:
| ||
| KeyName | VARCHAR(255) | X | The key of the reason code. This always has a value of ReasonCode for a hardware reason code. It contains the full path to the key for a software reason code. | ||
| Value | VARCHAR(255) | Value of the reason code. | |||
| LSeq | INTEGER | X | The sequence number of the Agent state change within an Agent Login Session. It has the same value as the related record in the G_AGENT_STATE_HISTORY table. | ||
| FSeq | INTEGER | X | Reserved for future use. | ||
| Seq | INTEGER | X | The sequence number of the reason code record within a login session. | ||
| Created | TIMESTAMP | X | The GMT-equivalent date and time when the reason code was detected. | ||
| Created_ts | INTEGER | The UTC-equivalent value of the CREATED field. | |||
| Created_tcode | INTEGER | A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table. | |||
| GSYS_EXT_INT2 | INTEGER | Reserved | |||
| GSYS_EXT_INT1 | INTEGER | The media type of this interaction. One of the following values:
determine media type.
#DICTIONARY TYPE 6 | |||
| GSYS_EXT_VCH2 | VARCHAR(255) | Reserved | |||
| GSYS_EXT_VCH1 | VARCHAR(255) | A string value with the name of the media type for a 3rd Party Media interaction, as reported by Interaction Server.
| |||
| GSYS_TC | INTEGER | Reserved | |||
| GSYS_TS | TIMESTAMP | Reserved | |||
| GSYS_USEQ | BIGINT | Update Sequence. Not unique. | |||
| GSYS_SEQ | BIGINT | Insert Sequence. Not unique. | |||
| GSYS_SYS_ID | INTEGER | System ID. Reserved for future use. | |||
| GSYS_PARTITION | INTEGER | A key that is used for partitioning. | |||
| GSYS_DOMAIN | INTEGER | Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively). |