Open Media

Purpose: To provide information about customizable commands. Updated in: 8.1.300.17

Learn about Open Media Commands

The open media interactions are top level interfaces implemented by e-mail, chat, and work item interactions. The open media commands presented in this page are basic operations which apply to open media interactions by inheritance: e-mail, chat, and workitem interactions. E-Mails, Chat, and Work Items are specific to e-mail, chat, and work items respectively, and present an addition to the commands detailed in this page. You can also use specific Windows which apply to open media interactions in some GUI components.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Open Media Interactions

Open media commands cover the following features (this list is not exhaustive):

• Accept and decline;
• Place in queue;
• Transfer;
• Move to workbins.

Chains of Commands to Manage Open Media Interactions

Default commands	Parameters
Chain InteractionOpenMediaCanPullInteraction Available since: 8.1.300.17
CanPullInteraction	CommandParameter: Dictionary<ref name="Dictionary" >Dictionary<string, object></ref>
Chain InteractionOpenMediaClose
Close	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
Chain InteractionOpenMediaCloseOnOutOfService
UpdateInteractionUCS	CommandParameter: IInteraction<ref name="IInteraction" > Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction</ref>
SmsReleaseParty Available since: 8.1.100.14	CommandParameter: IInteractionSms<ref name="IInteractionSms" >Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Sms.IInteractionSms</ref>
ReleaseMyParty	CommandParameter: IInteractionChat<ref name="IInteractionChat" > Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Chat.IInteractionChat</ref> AfterActionMode: String <ref name="String" >System.String</ref>
CloseConsult	CommandParameter: IInteractionChat<ref name="IInteractionChat" />
Close	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" > Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia</ref>
Chain InteractionOpenMediaConferenceAgent
ConferenceAgent	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> Visibility: String<ref name="String" /> Destination: String<ref name="String" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" > Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
Chain InteractionOpenMediaGetInteractionStateById Available since: 8.1.300.17
GetInteractionState	CommandParameter: String<ref name="String" />
Chain InteractionOpenMediaHandlingTimeout
UpdateInteractionUCS	CommandParameter: IInteraction<ref name="IInteraction" />
SmsReleaseParty Available since: 8.1.100.14	CommandParameter: IInteractionSms<ref name="IInteractionSms" />
ReleaseMyParty	CommandParameter: IInteractionChat<ref name="IInteractionChat" /> AfterActionMode: String<ref name="String" />
CloseConsult	CommandParameter: IInteractionChat<ref name="IInteractionChat" />
Close	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
Chain InteractionOpenMediaPlaceInQueue
UpdateInteractionUCS	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> NotepadViewModel: INotepadViewModel<ref name="INotepadViewModel" /> Parameter available since: 8.1.300.17
SaveAttachedData Available since: 8.1.100.14	CommandParameter: IInteraction<ref name="IInteraction" /> UserData: KeyValueCollection<ref name="KeyValueCollection" />
SetAutoClose Available since: 8.1.300.17	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
PlaceInQueue	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> Destination: String<ref name="String" /> Reasons: KeyValueCollection<ref name="KeyValueCollection" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
*Close Deprecated since: 8.1.300.17	*CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
AddRecentCall	RecentIndex: ObjectTC<ref name="ObjectTC" > Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC</ref>
Chain InteractionOpenMediaPullById Available since: 8.1.300.17
PullInteraction	CommandParameter: String<ref name="String" /> queue: String<ref name="String" /> sourceType: String<ref name="String" /> agentId: String<ref name="String" />
Chain InteractionOpenMediaPullFromWorkbinById Available since: 8.1.300.17
GetInteractionState	CommandParameter: String<ref name="String" />
CanPullInteraction	CommandParameter: Dictionary<ref name="Dictionary" />
DisplayWarningPullNotPossible	canPullInteractionresult: String<ref name="String" />
PullFromWorkbin	CommandParameter: String<ref name="String" /> WorkbinId: String<ref name="String" />
Chain InteractionOpenMediaUCSStopProcessing
StopProcessing	CommandParameter: String<ref name="String" /> UserData: KeyValueCollection<ref name="KeyValueCollection" />
Chain InteractionOpenMediaUCSUpdate
UpdateInteraction	CommandParameter: IInteraction<ref name="IInteraction" />
Chain InteractionOpenMediaTransferAgent
SetAutoClose	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
RequestSaveNotepad	CommandParameter: IInteraction<ref name="IInteraction" /> NotepadViewModel: INotepadViewModel<ref name="INotepadViewModel" > Genesyslab.Desktop.Modules.Windows.Interactions.INotepadViewModel</ref>
TransferAgent	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> Destination: String<ref name="String" /> Reasons: KeyValueCollection<ref name="KeyValueCollection" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
AddRecentCall	RecentIndex: ObjectTC<ref name="ObjectTC" />
Chain InteractionOpenMediaWorkflow
PromptDone Available since: 8.1.300.17	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> ConfirmParentWindow: Window<ref name="Window" >System.Window.Window</ref>
Workflow	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> Workflow: String<ref name="String" /> Reasons: KeyValueCollection<ref name="KeyValueCollection" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
Chain InteractionPossibleToMoveToWorkbin
*IsWorkbinDefined Deprecated since: 8.1.300.17	*CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
IsWorkbinDestinationDefined Available since: 8.1.300.17	WorkbinId: String<ref name="String" /> WorkbinOptionName: String<ref name="String" /> CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction<ref name="IInteraction" /> AttachedData: KeyValueCollection<ref name="KeyValueCollection" />
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" > Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle</ref>
UpdateNotePadForVoice Available since: 8.1.300.17	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
IsPossibleToClose	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
Close	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
GetOutboundPreviewRecord	CommandParameter: ICampaign<ref name="ICampaign" > Genesyslab.Enterprise.Model.Interaction.ICampaign</ref>

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