Notepad

The Notepad is a feature that enables you to enter comments about the current interaction or about a selected interaction in the History database. The comments are stored as a part of the history for the contact. The contents of the Notepad can be viewed by any agent who views the contact's history.

The Notepad is available as a tab in the following views:

• Voice Interaction
• E-Mail Interaction
• Chat Interaction
• Workitem Interaction
• History

Type notes in the Notepad text field. Click Save to save the notes as part of the interaction.