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chatserver.addp.trace-mode

Section: interaction-workspace
Default Value: off
Valid Values: One value from this list: client,remote,full,off
Changes Take Effect: At the next interaction.
Introduced: 8.5.104.15

Specifies the level of logging for ADDP.

  • client: Select Trace On Client Side to turn on ADDP at the client. The client application will generate ADDP-related messages in its logs.
  • remote: Select Trace On Server Side to turn on ADDP at the server. The application will generate ADDP-related messages in its logs.
  • full: Select Trace On Both Sides to turn on ADDP at both the client and server. The Client and server applications will both generate ADDP-related messages in their logs.
  • off: Select Trace Is Turned Off to turn off ADDP tracing altogether. ADDP-related messages will not be generated.

This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

chatserver.addp.remote-timeout

Section: interaction-workspace
Default Value: 0
Valid Values: from 0 to MAXINT
Changes Take Effect: At the next interaction.
Introduced: 8.5.104.15

Specifies the duration, in seconds, that Chat Server sends polling signals to Workspace. The value 0 means this functionality is disabled. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

chatserver.addp.local-timeout

Section: interaction-workspace
Default Value: 0
Valid Values: 0 to MAXINT
Changes Take Effect: At the next interaction.
Introduced: 8.5.104.15

Specifies the duration, in seconds, that Workspace sends polling signals to the Chat Server. The value 0 means this functionality is disabled. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

Chat Server options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topics discuss the implementation of these options:

This page was last edited on July 21, 2020, at 16:15.
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