IWD Architecture

The iWD Solution is made up of the following major building blocks:

• iWD Manager—A Java web application that runs on a web application server.
• iWD Runtime Node—A collection of Java services that runs on a web application server.
• Genesys Rules System—A set of software components that are used for rule template development, rules authoring, and rule evaluation. The Rules Engine and Rules Authoring Tool are web applications that run on a web application server. The Rule Development Tool is an Eclipse plug-in.
• Genesys CIM Platform—Core Genesys components that provide interaction management (Interaction Server), routing (Universal Routing Server), employee presence and employee and queue-based real-time statistics (Stat Server), and configuration and management services (Genesys Management Framework, including Configuration Server and Message Server).

The figure below illustrates the detail-level building blocks of the intelligent Workload Distribution solution, the relationships among them, and the external components that are involved.

IWD Architecture

Centralized Logging

The centralized logging feature that supports logging of iWD log messages through Genesys Message Server. This feature provides the additional capabilities of viewing these log messages through a centralized log viewer (such as that included in Genesys Administrator) as well as the ability to generate alarms and SNMP traps through Genesys Solution Control Server. Refer to the Deployment Guide for information about configuring centralized logging.