Prerequisites

Software Requirements

The general software prerequisites for iWD must be in place, plus:

• Interaction Routing Designer 8.1.2 or higher.

Other Information Resources

• The Universal Routing 8.1 Deployment Guide describes how to have the Interaction Design shortcut bar appear in IRD, if it has not appeared automatically.
• The Universal Routing 8.1 Business Process User's Guide provides an in-depth discussion of business processes.
• The Universal Routing 8.1 Interaction Routing Designer Help Zip describes how to create, save, import and export a business process, and how to load the strategies that comprise the business process.

Important

The IRD Main Window contains a Business Processes list pane that is disabled by default, but can be enabled