This ReadMe does not cover Universal Contact Server (UCS), UCS Proxy, and UCS Manager. These components are included on the Interaction Management CD and also on a separate Universal Contact Server CD, which has its own ReadMe.

New in Interaction Management 8.5.x Releases

[+] New in Release 8.5.3

The following new features were added in the 8.5.3 release:

8.5.306

Interaction Server now includes the following enhancements:
- All Java-related functionality is placed in the ixn-java-aux.jar library.
- Sensitive options of any Groovy Event Logger can now be stored in a safe way.
- Kafka Groovy Event Logger shipped as part of the Interaction Server IP can now stream reporting events in Genesys binary format.
- Kafka Groovy Event Logger script options are now consistent with Kafka Capture Point options.
- ElasticSearch Java libraries of version 6.8.3 are now used by ElasticSearch Groovy Event Logger.
- Support for Microsoft SQL Server 2019. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported databases.

8.5.305

Integrated Capture Points now support the Apache Kafka messaging system.

8.5.304

Interaction Server now includes the following health monitoring-related enhancements:
- A new endpoint "/health/all/" on the Interaction Server health port
- New health counters for Interaction Queue Views
- New health counters for strategies loaded in routers
- Support of Prometheus format
Interaction Server now offers support for the following databases. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported databases.
- Oracle 18c
- Oracle 18c RAC TAF
Interaction Server and Interaction Server Proxy now offer support for the following operating systems. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported operating systems.
- Windows Server 2019 Hyper-V
- Windows Server 2019

8.5.301

This release improves logging and reporting capabilities for Interaction Server and Interaction Server Proxy. In particular, Interaction Server Proxy now chooses to forward the message RequestDistributeEvent to Interaction Servers that serve the media type and tenant ID specified in the request attributes. Previously, the Proxy chose an arbitrary Interaction Server by using a round-robin algorithm.
This release includes enhanced Groovy Logger samples. You might need to re-evaluate your solutions based on samples from previous releases. For more information, refer to the new Groovy Logger configuration templates and the README.txt file in the groovy_event_logger subfolder in the Interaction Server installation folder.

8.5.300

Interaction Server

Interaction Server clients of type RoutingEngine, such as Orchestration Server (ORS), can now use the attributes InQueues and OutQueues in the RequestPlaceInWorkbin to update respective destinations for the interaction. Previously, this feature was available only for Universal Routing Server (URS), which uses a different API.
Starting from this release, customers must use an ODBC connection for Interaction Server instead of DB Server. See the Migrating to ODBC from DB Server page for more information.

Interaction Server Proxy

You can now use configuration options to filter log data:
1. Create a configuration option section named [log-filter-data].
2. Add an option where:
  - key—Is a user data key.
  - value—Is one of the following:
    - copy—Write this data in log (default value).
    - hide—Mask this data in log.
    - skip—Do not write this data in log.
A new configuration option, hint-media-unavailable, in the section [settings] that has the following values:
- If true, Interaction Server Proxy sends notifications to the agent desktop to indicate when the last Interaction Server node that supports a particular media type is offline. Another notification is sent when support of the media type is restored after the affected Interaction Server node is connected again and the agent desktops are silently logged in.
- If false, Interaction Server Proxy does not send the notifications described above.

[+] New in Release 8.5.2

[+] New in Release 8.5.1

The following new features were added in the 8.5.1 release:

8.5.110

Interaction Server can now generate an event that can enable tracking of abandoned interactions.
Interaction Server no longer supports the T-Server application type.
It is now possible to use the Groovy Event Logger to process reporting events using custom Groovy scripts.
Interaction Server comes with a new configuration option, max-userdata-size, to specify the maximum user data size for any specific interaction.
Various logging improvements have been added, including new logging control options (trace-segmented-views and max-segments-traced-number) and updated default values for Interaction Server and Interaction Server Proxy.
Interaction Server and Interaction Server Proxy now support TLS 1.2.

8.5.109

This release introduces Cluster Manager Plug-in for GAX, a user interface that you can use to configure Interaction Server and Interaction Server Proxy clusters.
This release supports Universal Contact Server v9.0 in N+1 mode.

8.5.108

Interaction Server 8.5.108.05 supports MS SQL Server 2014, MS SQL Server 2014 Cluster, and Java version 1.8 update.

8.5.107

Interaction Server 8.5.107.06 can be configured in a cluster when working with Interaction Server Proxy 8.5.107.14. This enables multiple Interaction Servers to manage the same agents in a single tenant.
Interaction Server 8.5.107.06 and Interaction Server Proxy 8.5.107.14 support Red Hat Enterprise Linux (RHEL) 7 64-bit native.
Starting in release 8.5.107.14, Interaction Server Proxy supports connections from client types like Media Server (such as Chat Server) and Routing Engine (such as Orchestration Server). It also supports connections using the ESP protocol and can process those requests.
Agents can be automatically logged out.

8.5.102

For RequestGetWorkbinContent, you can now specify:
- Filtering condition
- Number of records returned
- Order in which records are returned.
PostgreSQL databases are supported on Windows and Linux using an ODBC connection.

8.5.100

This release contains updated functionality that enables new features and enhancements of Orchestration Server (ORS).
Interaction Server and Interaction Server Proxy now support UTF-8 on Windows as well as on other platforms. On Windows, this support requires Interaction Server to connect to its database using ODBC (not DB Server).
The way that Interaction Server communicates with its database has been modified to optimize performance.
This release supports:
- Windows Server 2012 Hyper-V
- Oracle 12c RAC
- MS SQL 2012 Cluster
SCAN is not supported in this release.

[+] New in Release 8.5.0

What's New in Interaction Management for 9.0

For full information about supported operating systems, databases, browsers, and virtualization platforms, refer to the eServices page in the Genesys Supported Operating Environment Reference Guide.

November 17, 2021

Java libraries provided with Interaction Server are updated to newer versions.

September 29, 2021

Interaction Server and Interaction Server Proxy support for Windows Server 2012 is reintroduced.

June 30, 2021

Interaction Server:
- Supports PostgreSQL 12.
- No longer supports Oracle 18c. See the eServices page in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems, browsers, web server applications, and databases. (IXN-6365)
- Includes a new Interaction Server health metric ixn_health_info_client_protocol_request_total. It provides the total number of protocol requests received by Interaction Server by client type by request name since Interaction Server was started.
Interaction Server 9.0.003.06 and Interaction Server Proxy 9.0.003.00 do not support Windows Server 2012 and Windows Server 2012 R2.

March 31, 2021

Interaction Server now includes the following new health monitoring-related metrics:
- New agent-related metrics:
  - the number of the logged-in agents
  - the number of the agents capable of handling media type per media type
  - the number of the agents ready to handle media type per media type
  - the number of the agent parties taking part in interaction handling per media type
- The number of the interactions in the router plus those being handled separately by agents, per queue, per media type
- The number of the connected clients per client type (Agent Application, Reporting Engine, and so on)

February 15, 2021

Starting from the version 9.0.000.00, Interaction Server Cluster Plug-in for GAX supports GAX 9.0.101.29.
Interaction Server Cluster Plug-in for GAX:
- Supports:
  - Red Hat Enterprise Linux 8 operating system
  - Microsoft Windows Server 2016
  - Microsoft Windows Server 2019
- Does not support:
  - Red Hat Linux Enterprise 6 operating system
  - Microsoft Windows Server 2008

December 17, 2020

For Interaction Server, a new experimental way to configure Kafka connection parameters for Kafka Capture Point is introduced in this release.
A new option, submit-prefer-parent-server, is introduced that allows for specification on how Interaction Server Proxy should submit a child interaction of a media type not supported by Interaction Server where the parent interaction resides is introduced.
Interaction Server and Interaction Server Proxy no longer support RHEL 6.

September 25, 2020

Interaction Server and Interaction Server Proxy support Red Hat Enterprise Linux 8.

June 18, 2020

Starting from 9.0.0, Interaction Server always connects to databases via ODBC, and does not require explicit specification in the DAP configuration.
Interaction Server now supports connections via ODBC only.
Three new health counters (total_requests_received, total_requests_handled, and total_events_sent) with overall statistics are available.
Three queue counters (in_processing, waiting_processing, and current_length), previously available only in the DataStream interface, are now also available in the health interface.

Interaction Server

Important

Interaction Server 8.5 and Interaction Server Proxy 8.5 entered End of Life (EOL) on October 20, 2023. It enters End of Maintenance (EOM) and End of Support (EOS) on October 31, 2024.
Interaction Server 8.0 & 8.1, and Interaction Server Proxy 8.0 & 8.1 entered End of Life (EOL) on January 20, 2022. They reached End of Support on January 20, 2023.

If you have any questions, contact your account representative.

Interaction Server is part of the Genesys Engage Digital (eServices) platform. It controls interaction processing according to workflows as configured by Interaction Routing Designer.

What's New

Interaction Server is part of 9.x, which can include component releases from 9.1.x, 9.0.x, and 8.5.x code streams. Use the table below to check which component releases are part of 9.x.

All 9.x products	9.x Interaction Server Release Notes
Product	Component	Latest	Starting
Interaction Server

	Interaction Server Cluster Plug-in for GAX	9.0.000.17	9.0.000.00
	Interaction Server Proxy	9.0.016.05	9.0.000.02
	Web Services and Applications Configuration Guide	9.0.015.02	9.0.000.05

Product Alerts

9.x Product Alerts

Documentation

Interaction Server Administration Guide

Get recommendations for monitoring and adjusting your Interaction Server and Interaction Server Proxy configuration.

Interaction Server Deployment Guide

This guide includes information on how to deploy Interaction Server and Interaction Server Proxy.

eServices Deployment Guide

This guide includes information on deploying other eServices components and older versions of Interaction Server.

Interaction Server Log Events Supplement

This document supplements the Combined Log Events Help by listing changes to log events for Interaction Management after September 2014.

Integrated Capture Points Guide

Learn about configuring and using the capture points that are integrated into Interaction Server.

Options Reference

Find the latest information on configuration options for Interaction Server, Interaction Server Proxy, and other eServices components.

Interaction Properties Reference Guide

Genesys eServices interactions have a number of properties that take the form of key-value pairs. This document lists these properties and provides some information about them, including whether it is safe to change them.

More Release Information

Other Genesys Resources

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Interaction Server 8.5.x Release Note

Interaction Server Proxy 8.5.x Release Note

Interaction Server Cluster Plug-in for GAX 8.5.x Release Note

Configuration Options

Find the latest information on configuration options for selected eServices components:

More Release Information

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Legal Notices

Interaction Management Legal Notices

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Third Party Software

Interaction Management Product Alerts

New in Interaction Management 8.5.x Releases

8.5.306

8.5.305

8.5.304

8.5.301

8.5.300

Interaction Server

Interaction Server Proxy

Legal Notices

Interaction Management Legal Notices

Copyright

Trademarks

Third Party Software

Interaction Management Product Alerts

What's New in Interaction Management for 9.0

November 17, 2021

September 29, 2021

June 30, 2021

March 31, 2021

February 15, 2021

December 17, 2020

September 25, 2020

June 18, 2020

Interaction Server

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