Web Service Capture Point Requests (iWD-Compatible)

This section presents details of requests used by the Web Service Capture Point when operating in iWD Compatibility Mode.

Request ping

Example of a ping request:

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope
 xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
 xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xmlns:xsd="http://www.w3.org/2001/XMLSchema"
 xmlns:iwd="http://webservice.capture.gtl.evo">
 <SOAP-ENV:Body>
<iwd:ping>
</iwd:ping>
 </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Sample Request createTask

This sample shows how to specify two k-v pairs and a Genesys-compatible media type in the data part of the message, and how to specify a customerId Task Extension in the ext part of the message.

<?xml version="1.0" encoding="UTF-8"
<SOAP-ENV:Envelope
 xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
 xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:ns2="http://webservices.evo" 
xmlns:ns4="http://taskinfo.gtl.evo" 
xmlns:ns3="http://broker.gtl.evo" 
xmlns:ns1="http://evo"
 xmlns:iwd="http://webservice.capture.gtl.evo">
 <SOAP-ENV:Body>
<iwd:createTask>
<iwd:captureId>TestiWD_0002</iwd:captureId>
<iwd:data xsi:type="iwd:string2stringMap">
<iwd:entry><iwd:key xsi:type="xsd:string">Key1</iwd:key>
<iwd:value xsi:type="xsd:string">Value1</iwd:value></iwd:entry>
<iwd:entry><iwd:key xsi:type="xsd:string">Key2</iwd:key>
<iwd:value xsi:type="xsd:string">Value2</iwd:value></iwd:entry>
<iwd:entry><iwd:key xsi:type="xsd:string">MediaType</iwd:key>
<iwd:value xsi:type="xsd:string">workitem</iwd:value></iwd:entry>
</iwd:data>
<iwd:ext xsi:type="ns3:TaskExt">
<ns3:customerId>My Best Customer</ns3:customerId>
</iwd:ext>
</iwd:createTask>
 </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Sample Request getTaskByTaskId

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope
 xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
 xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xmlns:xsd="http://www.w3.org/2001/XMLSchema"
 xmlns:iwd="http://webservice.capture.gtl.evo">
 <SOAP-ENV:Body>
<iwd:getTaskByTaskId>
<iwd:taskId>02JHNT2FEDRTR005</iwd:taskId>
</iwd:getTaskByTaskId>
 </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Sample Request getTaskByCaptureId

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope
 xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
 xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
 xmlns:xsd="http://www.w3.org/2001/XMLSchema"
 xmlns:iwd="http://webservice.capture.gtl.evo">
 <SOAP-ENV:Body>
<iwd:getTaskByCaptureId>
<iwd:captureId>TestiWD_0002</iwd:captureId>
</iwd:getTaskByCaptureId>
 </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Sample request updateTaskByTaskId

This sample demonstrates how to update various interaction properties.

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope  
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"  
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"  
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema" 
xmlns:ns2="http://webservices.evo" xmlns:ns4="http://taskinfo.gtl.evo" 
xmlns:ns3="http://broker.gtl.evo" xmlns:ns1="http://evo"  
xmlns:iwd="http://webservice.capture.gtl.evo">
<SOAP-ENV:Body>
<iwd:updateTaskByTaskId>
<iwd:taskId>02JHNT2FEDRTR00B</iwd:taskId>
<iwd:priority>123</iwd:priority>
<iwd:dueDateTime>2012-03-28T20:20:18Z</iwd:dueDateTime>
<iwd:data xsi:type="iwd:string2stringMap">
<iwd:entry><iwd:key xsi:type="xsd:string">Key1</iwd:key>
<iwd:value xsi:type="xsd:string">NewValue1</iwd:value></iwd:entry>
<iwd:entry><iwd:key xsi:type="xsd:string">Key3</iwd:key>
<iwd:value xsi:type="xsd:string">NewKeyNewValue</iwd:value></iwd:entry>
</iwd:data>
<iwd:ext xsi:type="ns3:TaskExt">
<ns3:customerId>The same customer</ns3:customerId>
</iwd:ext>
</iwd:updateTaskByTaskId>
</SOAP-ENV:Body></SOAP-ENV:Envelope>