Genesys Knowledge Center Developer's Guide

Welcome to the Genesys Knowledge Center 8.5.1 Developer’s Guide. This document provides information about how you can integrate Knowledge Center for your website and environment. See the summary of chapters below:

Integration

Find out how Knowledge Center works with other Genesys components.

• Integrating with Genesys Web Engagement

Using Knowledge On your Web Site

Learn how to add Knowledge Center to your web resources.

• Simple Integration for Pre-Production Environment

Integration with Web

Find out more information on the User Interface, including Knowledge Agent and Widgets.

• Sample UI
• Improving Contact Us Form