Prerequisites

OS Requirements

Knowledge Center Server

• OS Red Hat Enterprise Linux AS 7 (Intel EM64T)
• OS Windows Server 2008 (Intel EM64T)
• OS Windows Server 2012

Knowledge CMS

• OS Red Hat Enterprise Linux AS 7 (Intel EM64T)
• OS Windows Server 2008 (Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)

Genesys Knowledge Center Plugin for Workspace Desktop Edition

• OS Windows Vista (Intel 32-bit)
• OS Windows Server 2008 (Intel 32-bit, Intel EM64T)
• OS Windows 7 (Intel 32-bit, Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)
• OS Windows 8 (Intel EM64T)

Genesys Knowledge Center Plugin for Administrator

• OS Red Hat Enterprise Linux AS 5 (Intel EM64T)
• OS Windows Server 2008 (Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)

Genesys Knowledge Center Plugin for Pulse

• OS Red Hat Enterprise Linux AS 5 (Intel EM64T)
• OS Windows Server 2008 (Intel 32-bit, Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)

Web Browsers

• Google Chrome 34+
• Mozilla Firefox 54+
• Microsoft Internet Explorer 9, 10, 11
• Microsoft Edge
• Apple Safari 10+

Java Requirements

• Java 8 x64 SE Bundle

Important

Knowledge Center requires Oracle JDK to be used.

Genesys Environment

• Workspace Desktop Edition 8.5
• Pulse 8.5.1 or higher
• Genesys Framework 8.1–8.5
• Configuration Server (8.1.300.21 / 8.5.100.02)
• Genesys Administrator Extension (GAX) 8.5.210.10 or higher

Important

GAX is needed for Knowledge Center 3.5.302 and earlier only.