Outbound Contact Reference Manual

Welcome to the Outbound Contact Reference Manual. This document provides reference information for performing configuration and installation procedures for Outbound Contact.

Communication Protocols

• Event Overview
• Desktop Requests and OCS Responses
• Campaign Status Notification from OCS to Desktop

Communication DN API

• Overview
• Protocol Sequencing
• User Event Structure

OCS Support for HTTP/HTTPS Protocols

• HTTPS Support
• URI Supported by OCS
• Resource Types Accessible via URI

Defined Constants

• Field Definitions and Enumeration Values
• Call Results
• Data Types

Recommended DBMS Optimizations

• Optimizing Calling List Tables for Weight Rules
• Temporary Tables Considerations
• Maintaining Indexes for Large Calling Lists

Supported Functionality with IP Telephony

• Overview
• Outbound Contact with SIP Server
• Outbound Contact with Cisco UCM
• Outbound Contact with GVP 8.1

SCXML Architecture

• Application Server
• SCXML Engine/State Machine
• Other Usages for SCXML Treatments