workspace-service Section
attachment.max-file-upload-size
Default Value: 8
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: Immediately
Introduced: 9.0.000.39
Related Options: email.max-attachment-size
Specifies the maximum size (in MB) of one file that agents can attach to an interaction. The value 0 means that attaching is not allowed. The maximum allowed attachment size is 50 MB. This option cannot be overridden and must be set in the WS_Cluster application.
attachment.restrict-to-file-types
Default Value: jpg,png,gif,pdf,doc,docx,ppt,pptx,xls,xlsx,txt,json
Valid Values: A comma-separated list of file extensions that represent file types that are allowed.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Specifies the list of file extensions that represent file types that are allowed to be used as attachments. The request is rejected if extension of file is not part of restricted types. This option cannot be overridden and must be set in the WS_Cluster application.
attachment.<media-type>.restrict-to-file-types
Default Value: jpg,png,gif,pdf,doc,docx,ppt,pptx,xls,xlsx,txt,json
Valid Values: A comma-separated list of file extensions that represent file types that are allowed.
Changes Take Effect: Immediately
Introduced: 9.0.000.39
Specifies the list of file extensions that represent file types that are allowed to be used as attachments for a specific media. The request is rejected if extension of file is not part of restricted types. This option cannot be overridden and must be set in the WS_Cluster application.
chat.message.max-length
Default Value: 64000
Valid Values: A positive integer
Changes Take Effect: Immediately
Introduced: 9.0.000.88
Specifies the maximum number of characters in the chat message. This option cannot be overridden and must be set in the WS_Cluster application.
file-type.extension-definition.jpg
Default Value:
Valid Values: jpg,jpeg
Changes Take Effect: Immediately
Related Options: attachment.restrict-to-file-types
Specifies the allowed JPG file extensions for the attachment.restrict-to-file-types option. This option cannot be overridden and must be set in the WS_Cluster application.
openmedia.chat-history-channels
Default Value: No default value
Valid Values: A comma-separated list of valid Media Types.
Changes Take Effect: Immediately
Introduced: 9.0.000.95
Specifies the list of Open Media channels for which the transcript is to be handled as a chat interactions, such as Facebook public and Twitter public, and displayed in the interaction details pane of the History views.