Workspace Desktop Edition

The majority of Workspace configuration options are configured in the interaction-workspace section. This is a section that you create in the annex of the object to which you want to apply the option. Most of these options can be configured hierarchically at the Application, Tenant, Agent Group, or User level; some can be configured on other objects such as DNs, skills, and switches. For more information about using Workspace configuration options, refer to Introduction to Configuration Options.

The KPI section, Statistics section, and Not Ready Reason Codes objects are not included in this option reference.

The values specified for many options can also be overridden by Routing Strategies that reference Transaction objects.

Workspace options are grouped by functionality. The first word in the name of the option indicates the functional area to which the option belongs. For example, the option chat.emojis-business-attribute is part of the chat functionality group. It enables you to specify the name of the business attribute that contains the emojis that agents enabled for the Chat channel can use in the Chat window. The options are named to help you know quickly what the option does.

The Workspace Deployment Guide contains topics specific to configuring options as a group to manage each functional area. For example, you can read about setting up the Chat channel in the Chat topic.

Options for this component are contained in the following configuration sections:

• interaction-queue-presence
• interaction-workspace
• interaction-workspace Section
• queue-presence
• routing-point-presence
• TServer

Tip

In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.

Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured on the Application, Tenant, Agent Group, User, or other object.

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Section	Option	Default	Changes Take Effect
Section	Option	Default	Changes Take Effect
interaction-queue-presence	associated-object-ids	No default value	When the application is started or restarted
interaction-queue-presence	associated-statistic-type	No default value	When the application is started or restarted
interaction-queue-presence	error-level	10	When the application is started or restarted.
interaction-queue-presence	object-ids	No default value	When the application is started or restarted
interaction-queue-presence	statistic-name		When the application is started or restarted.
interaction-queue-presence	statistic-text	interaction(s) waiting.	When the application is started or restarted.
interaction-queue-presence	warning-level	5	When the application is started or restarted.
interaction-workspace	<media-type>.auto-answer	false	At the next interaction.
interaction-workspace	<media-type>.auto-answer.enable-reject	false	At the next interaction.
interaction-workspace	<media-type>.auto-answer.timer	0	At the next interaction.

Showing 1 to 10 of 798 entries

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