Managing Agent Skills

Using Resource Management you can manage the skills, skill levels, and login status of agents. You can:

• Add, edit, or remove skills and skill levels of agents, see Maintaining Agent Skills and Skill Levels. You can apply changes to up to 150 agents at once in a single transaction.
• Log agents out from T-Server or SIP Server.
• Notify parties of changes to skills, see Notifying Parties About Changes.