Searching

You can search for:

• Supervisor and agent names in the Teams view.
• Alert details and notes in the Agent Alerts view.
• Agent name, alert details, and notes in the Team Alerts view.
• Agents, teams, and supervisors in the Hierarchy view.

To search, type your search text in the Search field and click . Searching finds the next occurrence of the search text from the current cursor location and highlights it. The Search function finds matches amongst the visible nodes only; closed nodes are not searched.

To find the next occurrence, click again. Searching continues from the current location and wraps around the end to the beginning.

To clear the Search field, click .

Searching for Agents based on Skills

In the Team view, you can search for agents based on their skills, however you must use the Skill filter at the top of the Team view for this type of search. See Filtering the Team View by Agent Skills for information.