New in this Release

This page describes information that has been added or substantially changed since the previous release of Performance Management Advisors software.

• Contact Center Advisor and Frontline Advisor now support intelligent Workload Distribution (iWD) metrics. These metrics do not include iWD Datamart metrics. For the list of supported metrics, see:
  • FA Performance Source Metrics
  • iWD Metrics Displayed for Agents
  • Stat Server Definitions for FA Source Metrics
  • CCAdv Application Voice, Alert, and iWD Application Metrics
  • Stat Server Definitions for CCAdv/WA Source Metrics
  • Agent Group Metrics, including iWD