In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table AGT_SDR_SURVEY_HOUR
Description
This table contains a record of survey data. The same columns and column descriptions apply to other AGT_SDR_SURVEY_* tables.
- This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
- This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
- Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
- IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
- MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| DATE_TIME_KEY | integer | X | -1 | ||
| GROUP_COMBINATION_KEY | integer | X | -1 | ||
| RESOURCE_KEY | integer | X | -1 | ||
| SDR_APPLICATION_KEY | integer | X | -1 | ||
| OFFERED | integer | ||||
| ACCEPTED | integer | ||||
| ANSWERED | integer | ||||
| NO_INPUT_ERROR | integer | ||||
| NO_MATCH_ERROR | integer | ||||
| AGR_SET_KEY | integer | X | X |
DATE_TIME_KEY
The surrogate key that is used to join this aggregate table to the DATE_TIME dimension table to identify the calendar date and 15-minute interval at which the caller's participation in the interaction began.
GROUP_COMBINATION_KEY
The surrogate key that is used to join records in this aggregate table to the RESOURCE_GROUP_COMBINATION dimension table to identify a specific combination of queue groups of which the queue was a member when the interaction entered the queue.
RESOURCE_KEY
The surrogate key that is used to join this aggregate table to the RESOURCE_ dimension table.
SDR_APPLICATION_KEY
The surrogate key that is used to join this aggregate table to the SDR_APPLICATION dimension table.
OFFERED
The total number of survey interactions that were accepted or rejected by a handling resource.
ACCEPTED
The total number of survey interactions that were accepted by a handling resource.
ANSWERED
The total count of instances when a caller answered a survey.
NO_INPUT_ERROR
The total count of instances when the caller's input was not heard or not received.
NO_MATCH_ERROR
The total count of instances when the caller's input did not match a set of possible values predefined in the Designer application.
AGR_SET_KEY
The surrogate key that is used to join this aggregate table to the AGR_SET table.
Subject Areas
No subject area information available.