In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table AGT_SDR_ACTIVITY_HOUR
Description
This table contains a record of the activities that the user encountered while the call was being processed by the Application. A new row is added for each activity. The same columns and column descriptions apply to other AGT_SDR_ACTIVITY_* tables.
- This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
- This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
- Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
- IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
- MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| DATE_TIME_KEY | integer | X | -1 | ||
| SDR_ACTIVITY_KEY | integer | -1 | |||
| COMPLETED | integer | -1 | |||
| SDR_CALL_DISPOSITION_KEY | integer | X | -1 | ||
| ACTIVITIES | integer | -1 | |||
| DURATION | integer | -1 | |||
| AGR_SET_KEY | integer | X | X |
DATE_TIME_KEY
Introduced: Release 9.0.011
The surrogate key that is used to join this aggregate table to the DATE_TIME dimension table to identify the calendar date and 15-minute interval at which the caller's participation in the interaction began.
SDR_ACTIVITY_KEY
The surrogate key that is used to join the SDR_ACTIVITY dimension to the fact tables.
COMPLETED
Introduced: Release 9.0.011
The total number of activities that were completed during the reporting interval.
SDR_CALL_DISPOSITION_KEY
Introduced: Release 9.0.011
The key that is used to join the SDR_CALL_DISPOSITION dimension to the fact tables.
ACTIVITIES
Introduced: Release 9.0.011
The total number of activities that began during the reporting interval.
DURATION
Introduced: Release 9.0.011
The total amount of time (in seconds) spent in Designer applications during the reporting period.
AGR_SET_KEY
The surrogate key that is used to join this aggregate table to the AGR_SET table.
Subject Areas
No subject area information available.