In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table AGT_BGS_SESSION_HOUR
Description
This disposition-based aggregate table provides a rollup of interactions associated with Bot Gateway Server (BGS) interactions.
- This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
- This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
- Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
- IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
- MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| AGR_SET_KEY | integer | X | |||
| DATE_TIME_KEY | integer | X | -1 | ||
| TENANT_KEY | integer | X | -1 | ||
| BGS_BOT_DIM_KEY | integer | X | -1 | ||
| BGS_BOT_NAME_DIM_KEY | integer | X | -1 | ||
| BGS_SESSION_DIM_KEY | integer | X | -1 | ||
| MEDIA_TYPE_KEY | integer | X | -1 | ||
| INITIATED | integer | ||||
| FAILED | integer | ||||
| CUSTOMER_TERMINATED | integer | ||||
| REJECTED | integer | ||||
| SESSION_TIME | integer | ||||
| MESSAGES_SENT | integer | ||||
| MESSAGES_RECEIVED | integer |
AGR_SET_KEY
The surrogate key that is used to join this aggregate table to the AGR_SET table.
DATE_TIME_KEY
The surrogate key that is used to join this aggregate table to the DATE_TIME dimension table to identify the calendar date and 15-minute interval at which the caller's participation in the interaction began.
TENANT_KEY
The surrogate key that is used to join this aggregate table to the TENANT view to identify a specific tenant.
BGS_BOT_DIM_KEY
The surrogate key that is used to join the BGS_BOT dimension to the fact tables.
BGS_BOT_NAME_DIM_KEY
The surrogate key that is used to join the BGS_BOT_NAME dimension to the fact tables.
BGS_SESSION_DIM_KEY
The surrogate key that is used to join the BGS_SESSION dimension to the fact tables.
MEDIA_TYPE_KEY
The surrogate key that is used to join the MEDIA_TYPE dimension to the fact tables.
INITIATED
Indicates that the session was initiated.
FAILED
Indicates that the session was ended abnormally (due to some technical issue).
CUSTOMER_TERMINATED
Indicates that the session was terminated by the customer.
REJECTED
Indicates that the session was rejected to start.
SESSION_TIME
The duration, in seconds, of the ChatServer session.
MESSAGES_SENT
The total number of messages sent by a bot in the BGS session.
MESSAGES_RECEIVED
The total number of messages received by a bot in the BGS session.
Subject Areas
No subject area information available.