Table AGT_CHAT_THREAD_HOUR

Description

Introduced: 8.5.009
Modified: 8.5.010 (Name changed from AGT_CHAT_THREAD_STATS)

In partitioned databases, this table is not partitioned.

This disposition-based aggregate table provides a summary of thread-related interactions.

Tip

This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.

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Column List

Legend

Column	Data Type	DV
DATE_TIME_KEY	int	-1
TENANT_KEY	int	-1
MEDIA_TYPE_KEY	int	-1
MEDIA_ORIGIN_KEY	int	-1
THREADS	int	-1
SESSIONS	int	-1
AGENTS	int	-1
ENGAGEMENTS	int	-1
HANDLE_DURATION	int	-1
MSG_FROM_CUSTOMERS	int	-1
MSG_FROM_CUSTOMERS_SIZE	int	-1
MSG_FROM_AGENTS	int	-1
MSG_FROM_AGENTS_SIZE	int	-1
AGENT_REPLY_DURATION	int	-1

DATE_TIME_KEY

The surrogate key that is used to join this aggregate table to the DATE_TIME dimension table to identify the calendar date and 15-minute interval at which the caller's participation in the interaction began.

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