9.0.005.47
Genesys Co-browse Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 01/14/21 | Hot Fix | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- CefSharp (Chromium Embedded Framework) is now updated to the newest stable version 86.0.241.0.
Resolved Issues
This release contains the following resolved issues:
Co-browse sessions are no longer counted twice in interaction data. (CB-7542)
An issue no longer occurs with getting the reporting data from a transferred voice interaction. Previously, base voice interaction data was not compatible with transferred interaction data. (CB-7532)
Genesys Co-browse Plug-in for Workspace Desktop Edition is now compatible to generate GCXI Co-browse reports against multi-site voice interactions. (CB-7433)
Upgrade Notes
Uninstalling Co-browse Plug-in for Workspace Desktop Edition (WDE) 9.0.005.44 inappropriately removes Genesyslab.Platform.Voice.Protocols.dll from Workspace Desktop Edition. To resolve this issue, you must back up Genesyslab.Platform.Voice.Protocols.dll before uninstalling Co-browse Plug-in for WDE 9.0.005.44.
- Save a copy of Genesyslab.Platform.Voice.Protocols.dll from Workspace Desktop Edition.
- Uninstall Co-browse Plug-in for WDE 9.0.005.44.
- Copy the saved Genesyslab.Platform.Voice.Protocols.dll back to the Workspace Desktop Edition location.
- Install Co-browse Plug-in for WDE 9.0.005.47.