9.0.000.10
Frontline Advisor Release Notes
| Release Date | Release Type | Restrictions | AIX | Solaris | Linux | Windows |
|---|---|---|---|---|---|---|
| 08/09/18 | Hot Fix | Platform independent within supported platforms* | ||||
| *There is one Installation Package (IP) for Advisors. The OS Group identified on your software DVD might be "Windows", but the installation file can be used with a Windows platform or a Linux platform. | ||||||
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What's New
This release contains the following new features and enhancements:
- Enhanced Permissions Functionality for the FA Hierarchy — Permissions to the folders and agent groups in the configured Frontline Advisor (FA) hierarchy are now interpreted in such a way as to allow for selective display of one or more subtrees of the hierarchy for each user. The standard permissions logic applies within each subtree, but users can now have root folders under the configured application root folder(s) displayed on the FA dashboard without permission to, and without displaying, the parent folders.
- More specifically, FA will now display the first child elements (folders and/or agent groups) to which a user has been granted access permission in the Configuration Server under the configured hierarchy root folder(s) even if that user does not have access permission to the respective parent folders. Child folders and/or agent groups of these first permitted child elements will be displayed only if the user has been granted access permission to all of their ancestors. (GFA-5004)
- Release Compatibility — This release of FA is compatible with the following Advisors components:
- Advisors Platform release 9.0.000.10
- Advisors Genesys Adapter release 9.0.000.10
- Contact Center Advisor/Workforce Advisor release 9.0.000.10
Resolved Issues
This release contains the following resolved issues:
You can again deploy FA in a High Availability (HA) configuration. FA instances starting in Backup execution mode as part of an HA configuration will correctly defer running the FA server aggregation (rollup) and not interfere with operation of the Primary instance. In the previous release, Frontline Advisor servers running in the Backup execution mode would interfere with the operation of the Primary Frontline Advisor server, making the HA configuration inoperable.
Note, however, that Frontline Advisor HA configuration might not work properly when configured with other HA-capable applications within the same Advisors Platform installation (that is, the same Tomcat servlet container). Install no other Advisors components in the same Platform installation as the Frontline Advisor Primary or Backup instance. In particular, avoid the installation of Advisors Web Services, Workforce Advisor, and Contact Center Advisor in the same Platform installation as a Frontline Advisor Primary or Backup. (GFA-5038, GFA-5040)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.000.10.