Campaign Statistical Types

Stat Server provides two types of campaign-related statistics: telephony and campaign. The Subject, as defined in a stat type, differentiates the two types.

• Telephony statistics are calculated for Campaign and CampaignGroup objects. They are based on events that are received from T-Server and that concern telephony objects in a contact center. The subjects of these statistics, therefore, are objects other than Campaign objects.

• Campaign statistics are based on events received from Campaign Server, and their subjects are Campaign objects. These types of statistics can be divided into two groups:
  • General conditions statistics reflect conditions of the whole campaign and are calculated for Campaign and CampaignGroup objects.
  • Operational Actions statistics reflect details of the campaign’s progress for all campaign-related objects.

Important

Stat Server ignores filters that are applied to statistics having a Campaign subject.