Support

If you have an issue or a question regarding Remote Alarm Monitoring, you can submit a Support Case to Customer Care.

1. Login to My Support and click the Continue to Dashboard button.
2. On the Dashboard screen, select the Cases tile.
3. On the Create and Manage Cases screen, select the Open a Support Case tile.
4. For the Product Category field, select the Genesys Care Tools option.





5. For the Product field, select the Remote Alarm Monitoring option.





6. Submit your request and a Customer Care Tools specialist will contact you.